Ms. Kathy Knoop, President ASSOCIATION OF PROFESSIONAL FLIGHT ATTENDANTS 2008 East Randol Mill Road Suite 102 Arlington, Texas 76011
Dear Ms. Knoop:
This will confirm our discussion regarding Flight Attendant handling of heavy passenger carry-on items.
Flight attendants will be required to assist passengers with soft and lightweight items during boarding and taxi-in. Flight attendants should exercise discretion if they find items that are too heavy or bulky and tactfully assist the passenger by showing them where they can store the items and request that they obtain those same items after gate arrival.