APPENDIX K September 23, 1981

If the Company elects to require Haitian-Creole speaking Flight Attendants on flights to and from Haiti, the Company will proffer to any qualified French-speaking Flight Attendant(s) in the International Operation the opportunity to be trained in the Haitian-Creole language. Further, if there are no qualified French-speaking Flight Attendant(s) in the International Operation who desire this training, the Company will then proffer the training in the Haitian-Creole language to any Domestic qualified French-speaking Flight Attendant(s). The examination to determine if a Flight Attendant is a qualified French speaker will be administered at Company expense by an outside language expert(s) determined by the Company. If the Flight Attendant(s) are not qualified French speakers, the Company may hire new employees with the required language qualification.

If insufficient International or Domestic qualified French-speaking Flight Attendant(s) accept the training or do not qualify in speaking the Haitian-Creole language, upon completion of training, the Company may hire new employees with the required language qualification.

The Company reserves the right to select the appropriate language training school that will determine if the Flight Attendant(s) are qualified at the end of the training.

Very truly yours, C. A. Pasciuto Vice President Employee Relations