a. Leading and directing in-flight crews in the proper delivery of all scheduled in-flight services;

b. Communicating and coordinating with appropriate support service departments and Flight Attendants, e.g., act as a liaison between Special Services and customers;

c. Attempting to ensure prompt and correct compliance with management's instructions;

d. Conducting pre-flight briefings for all Flight Attendants in the crew at the beginning of each trip sequence and as necessary thereafter;

e. Coordinating and directing pre-flight and in-flight duties of all Flight Attendants assigned to the flight, including the reassignment of a crew member's working position as needed to accomplish a required service;

f. Completing forms, reports and other paperwork as required;

g. Communicating safe work habits to the Flight Attendants assigned to the flight;

h. Immediately reporting hazardous conditions, unsafe practices, and improperly functioning tools and equipment to the captain and/or management as appropriate;

i. Ensuring customer needs, concerns and requests are met; and

j. Actively participating in the resolution of in-flight problems or concerns reported by customers and/or Flight Attendants.

4. Proffer of Purser Training

a. There shall be a Purser Standing Proffer List at each base on which a Flight Attendant may place his/her name.

b. The Company may issue a proffer, specifying a number needed for Purser training at a base at any time during the year without regard to Purser Trigger Training classes, as provided in paragraph c. below. The notice period for such proffers shall be a minimum of fourteen (14) days, except Reserve Purser Proffers, as provided in paragraph D. below, may be a minimum of seven (7) days.

c. Purser Proffers shall be awarded up to the number specified in the proffer in order of seniority to those Flight Attendants whose names appear on the Purser Standing Proffer List at a base.

5. Systemwide Purser Trigger Training

a. In addition to the Purser Standing Proffer List, as provided in paragraph 4.a. above, there shall be a systemwide Purser Trigger Training List on which a Flight Attendant may place his/her name. A Flight Attendant who places his/her name on the systemwide Purser Trigger Training List shall also have his/her name automatically placed on the Purser Standing Proffer List at his/her base.

(1) The Purser Trigger Training List will be purged annually. Flight Attendants will be notified after each purge of the list, in order that they may place their name on the new list if so desired. (2) The Company may utilize to the extent possible, open slots in Purser classes resulting from Reserve and/or Base Proffers to meet the annual obligation of number of trigger trained Flight Attendants. (3) Vacant training slots in a Purser class, whether scheduled to accommodate a Reserve/Base Proffer or a systemwide trigger, will be filled by triggering Flight Attendants who have met the requirements of B.1., B.2., and B.3. above.

c. The Company shall conduct a bi-annual review of the systemwide Purser Trigger Training List for the purpose of determining its obligation to conduct such training class(es) in accordance with this paragraph 5. Such review shall be accomplished no later than each January 31 and July 31.

d. At the time of such review, a Flight Attendant whose name is on the systemwide Purser Trigger Training List and whose seniority is such that s/he, on a one-to-one basis, could have been awarded a Purser position at his/her current base for three (3) of the last six (6) months prior to the review of the systemwide Purser Trigger Training List, shall be considered to have successfully triggered Purser training, and is eligible for the next Trigger Training Class.

A single specific Purser selection will be paired with a single triggering Flight Attendant, in seniority order.

e. A Flight Attendant who has successfully triggered to obtain the Purser qualification, will be offered training so that the Flight Attendant can be accommodated in system seniority order, base staffing permitting, in the earliest vacant training slot which may exist or become available in Purser training classes created by a Reserve and/or base Proffer. Additionally, if required in order to accommodate Flight Attendants who successfully trigger Purser training trigger classes will be held and completed no later than December 31 of each year.

f. The Company is not obligated to train more than eighty (80) Flight Attendants triggering Purser per year, whether in proffer or trigger classes.

g. The Company is not obligated to hold more than two (2) separate classes per year expressly for the purpose of training Flight Attendants triggering the Purser qualification.

h. In the event that fewer than the minimum number of Flight Attendants successfully trigger such training by having sufficient seniority to hold the Purser position and meeting the selection criteria of B.1., B.2., and B.3. above, the Company is under no obligation to conduct such class(es).

i. If the minimum number of Flight Attendants systemwide successfully trigger such training as provided above, a Purser Trigger Training Class(es) shall be held and completed no later than December 31 of each year. Training slots in such class(es) shall be filled in the following manner:

(1) Each base requiring the Purser qualification shall be guaranteed one (1) slot for the most senior Flight Attendant triggering who has successfully met the selection criteria in B.1., B.2., and B.3. above. (2) After the provisions of i.(1) above have been fulfilled, and/or if no Flight Attendant from a given base has triggered Purser training, the vacant training slot shall be awarded by system seniority; and (3) Remaining class slots shall be filled in system seniority order to the maximum class size and/or the yearly trigger maximum.

j. A Flight Attendant who cannot be accommodated in a class because of personal reasons, unavailability of open slots or, in the case of trigger classes only, a shortage of eligible Flight Attendants to meet the minimum class size, will be retained on the Purser Trigger Training List until:

(1) S/he can be accommodated in a vacant slot in a future Purser training class, or

(2) The next annual purge of the Purser Trigger List, whichever occurs earlier.

a. Initial Training

(1) A Flight Attendant who has fulfilled the requirements outlined in paragraphs B.1., B.2., and B.3., above must successfully complete an initial Purser Training Program.

(2) A Flight Attendant who proffers/triggers initial Purser training may have his/her vacation assignment(s) varied for the purpose of attending a Purser Training Class.

b. Initial Qualification

(1) A Flight Attendant who successfully completes the initial Purser Training Program in accordance with paragraph 6.a.1. above shall be presumed qualified in the position.

(2) A Flight Attendant who successfully completes the initial Purser Training Program may have his/her vacation assignment(s) varied due to Purser coverage requirements for a period of no more than six (6) months within a fiscal vacation year, from the beginning of the first month in which his/her initial Purser Training is held. This paragraph shall not apply when a separate Purser reserve list, as provided in this Article, has been activated at his/her base.

c. Initial (First Year) Bidding Obligation

(1) A Flight Attendant who successfully completes the initial Purser training program and is qualified as a Purser shall be required to bid the Purser position, regular replacement or reserve for a minimum of six (6) months, exclusive of vacation months, out of the first twelve (12) months following the completion of the initial Purser training program.

(2) A newly qualified Purser will begin accumulating hours toward the annual program participation goal of 6.e. below on the next May 1st (beginning of vacation bidding fiscal year) following her/his qualification as a Purser. Her/his bidding obligation pursuant to 6.c.(1) may overlap her/his first fiscal year of Purser service. The first year bidding obligation may run concurrently, in whole or in part, with a Purser's first full fiscal year participation requirement.

(1) Beginning with the first vacation fiscal year (currently May through April), following her/his initial Purser qualification, a Purser is expected to accumulate a minimum of one hundred (100) paid Purser hours, exclusive of her/his vacation, during each vacation fiscal year; however, a Purser will maintain the Purser qualification unless the Purser fails to accumulate a minimum of one hundred (100) paid Purser hours in one (1) of the two consecutive years.

For each month of the fiscal year during which a Purser is on a full month bid leave, the number of qualifying hours in (1) above will be reduced by 1/12th. There will be no hour reduction for partial month leaves.

(2) For the purpose of complying with e.(1) above, a Purser on a reserve month will be credited with the greater of:

(a) her/his applicable monthly reserve guarantee less any reduction due to, for example, partial month leave of absence, Optional Exchange, unpaid sick, partial month pay docking, etc.; or (b) actual paid reserve hours for the month.

(3) A Purser on a bid leave during her/his entire reserve month will not be credited with her/his reserve guarantee for the month.

(4) For the purposes of complying with (1) above, a regularly scheduled Purser who bids at least eighty percent (80%) of the available Purser selections (exclusive of relief selections) for which s/he is qualified for a contractual month but who fails to hold a Purser selection, will be credited with her/his applicable guarantee for the month (fractions of selections are rounded up to the next whole number of selections).

(a) To qualify for the bid credit of e.(4) above, a Purser must bid the minimum number of Purser selections for which s/he is qualified at her/his base, exclusive of relief selections, before bidding non-Purser selections. (b) The number of Purser selections for each equipment type shall be printed on the monthly trip selections for each base. Bidsheets will reflect the number of Purser trip selections for each equipment type which are known at the time the Bidsheets are produced.

(5) A Purser who has an involuntary loss of Purser hours due to a trip cancellation will be credited toward her/his Purser program participation requirement with the greater of such lost hours or the actual Purser hours flown on an alternate trip assignment/award as part of her/his subsequent cancellation obligation.

(6) FMLA, emergency leaves, Article 9.E. situations, and/or IOD will not jeopardize a Purser's ability to meet her/his Purser program annual participation requirement. Other circumstances will be reviewed on a case-by-case basis by Flight Service to determine any participation hours to be credited.

(7) Reapplication Process. A Purser who does not achieve the participation level of e. (1) above will lose her/his Purser qualification effective the first day of the contractual month of June following the second vacation fiscal year (currently June).

(a) Such Purser will be eligible to reapply to the Purser program effective one (1) year following the date of loss of qualification.

(b) A Purser reapplying in accordance with (7) (a) above must meet the program entry requirements of B.1, B.2. and B.3. above.

a. Such Purser reserve selections shall not be different in kind from the reserve selections offered to non-Purser qualified reserve Flight Attendants, i.e., percentages with holidays off, first and last day of the month off, etc.

b. Should an insufficient number of qualified Pursers reserves bid the Purser reserve days off selections at a base, such uncovered selections shall be filled in reverse order of seniority among those qualified Purser reserves.

c. Pursers required to fill the specific Purser reserve selections may be denied the ability to bid off reserve. Pursers who are not required to fill the specific Purser reserve selections shall not be denied the ability to bid off reserve.

2. Reserve Assignments

a. The Purser position shall be considered a special qualification and shall be treated in the same manner as other special qualifications, e.g., language, for purposes of assignment.

b. Purser reserve assignments shall be made in accordance with the provisions of Article 10 of this Agreement.

b. The Company shall not activate such separate Purser reserve list at a base without notice to APFA as soon as practicable. The Company shall endeavor to provide no less than two (2) weeks notice of such activation.