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APPENDIX A, LETTER-IV
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AMERICAN AIRLINES, INC.


APPENDIX A
LETTER-IV

January 29, 1994

Ms. Denise Hedges
President
Association of Professional
Flight Attendants
1004 W. Euless Blvd.
Euless, Texas 76040-5018

Dear Denise:

During the course of negotiations that led to the Agreement effective March 23, 1994, we discussed and agreed to the procedures for the processing of individual, group and base grievances at Quarterly System Boards.

In order to hear and resolve these disputes in an expeditious manner, we agreed that the following procedures will apply:

1.
Arbitration hearings will begin each day at 9:00 a.m. and continue until all disputes on the day’s docket have been heard, unless otherwise agreed to by the presenters.
2. The disputes will be heard in the order in which they appear on the day’s docket, with the oldest dispute scheduled first.
3. To expedite the hearing of each dispute by resolving preliminary procedural matters prior to hearing, the presenters on each side will meet prior to the arbitration hearing date to review and discuss all disputes to be heard, including all documents to be introduced in the hearing, preliminary motions, etc. Presenters should openly discuss their proposed dispute presentations in order to foster a full understanding of the relative merits of each side’s dispute. It is anticipated that this full and frank exchange will expedite the hearing of these disputes and, wherever possible, stimulate dispute resolutions prior to hearing.

The presenters will stipulate in writing to all facts and issues not in dispute, including relevant Company policies, background information on the grievant and all other witnesses, and any other uncontested information that is relevant to the dispute. In the event the parties have filed separate submissions, the presenters should attempt to agree to a joint statement of the issue. These stipulations are to be submitted to the Quarterly System Board at the beginning of the hearing in each dispute. Should written stipulations on a specific dispute not be accomplished by the presenters prior to hearing, the Quarterly System Board will proceed with the next dispute(s) in order on the docket pending the presenters completion of the necessary stipulations.
4. Each presenter will use his/her best efforts to list his/her opening statement to five (5) minutes, but in no event shall the opening statement exceed ten (10) minutes. The closing summation shall not exceed fifteen (15) minutes.

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5. The Company and APFA agree that no taped or stenographic transcripts will be taken during the first two (2) sessions of the Quarterly System Board convened pursuant to this Agreement. Thereafter, as a rule, taped or stenographic transcripts will not be taken.
6. The presenters will use oral closing summations rather than written briefs, unless the Commissioner and Deputy Commissioner mutually agree that written briefs should be used in a specific case.
7. Decisions in each case will be issued on the day of the hearing, unless the Quarterly System Board agrees otherwise. The Quarterly System Board will use best efforts to limit Executive Sessions to thirty (30) minutes for each case.

All majority decisions of the Quarterly System Board will be final and binding and made with precedent, unless otherwise noted by the Quarterly System Board in its written decision.

The Company and APFA agree that the same Arbitrator will be utilized during the first two (2) sessions of the Quarterly System Boards convened pursuant to this Agreement, and that neither party will terminate the services of the Arbitrator during such period.

The Company and APFA further agree that a three (3) member Quarterly System Board will be utilized for the first twelve (12) months following implementation of these Quarterly System Board procedures.

Six (6) months following implementation of these Quarterly System Board procedures, the Company and APFA will meet to discuss the success of the procedures and whether modifications to this Letter of Agreement are appropriate.

Very truly yours,


Jane G. Allen
Vice President
Employee Relations

Agreed to this date: January 29, 1994

Denise C. Hedges, President
Association of Professional
Flight Attendants
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