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Injury on Duty (IOD) page

IOD Chair
Bellia Peckson  |  Contact Form  |  Contact an IOD Rep-on-Duty Form  |  Chair Ext. 8293  |  IOD Rep on Duty Ext. 8303

Injury on Duty Administrator Team

The administrator will reach out to you and take care of the following:
— Recoding of absences
— Ensure salary continuance is submitted
— Make any necessary travel arrangements
— Case management follow-up
— Collaborating with Sedgwick and the Nurse Case Managers

Contact your Injury on Duty Administrators:

All emails need to be sent to FA.IOD@AA.COM. This email address is being protected from spambots. You need JavaScript enabled to view it. The phone number to reach the IOD team is 800-VIP CREW and select option 6,4

Light Duty / Restricted Duty

While on an Injury on Duty (IOD)), if your doctor removes you from work with restrictions or light duty, it means that you are unable to work, and you will need to call in sick. Sedgwick and the Company are aware that light duty/restricted duty is not an option for Flight Attendants, so you will remain off work until your doctor releases you to full duty without restrictions.

Once your claim is accepted, you will be recoded to an IOD.


Turbulence Injuries

If you sustain an injury due to turbulence, notify the Captain immediately that you have been injured and request that the turbulence be documented. If medical treatment is necessary it is imperative to let the Captain know. IODs may be filed 24/7 by calling 1-844-777-8463.

Your call will be answered by a triage nurse with Sedgwick. You are NOT required to follow the nurse's recommendations and are free to seek medical treatment. Simply advise the nurse if you intend to seek immediate medical care. Not all injuries require immediate medical attention. In the event of a medical emergency, do not wait to speak with a nurse, go to the nearest emergency room. You must be removed from duty by a doctor to become eligible for workers’ compensation pay benefits once the claim is accepted.

All Flight Attendants should also file a CERS Report. The CERS Report is located on the Flight Service website by clicking on Safety and Security.
For more information about turbulence safety, please refer to the Inflight Manual – Safety and Security – General Safety

State Specific Information


Predesignation of Personal Physician
Notice of Personal Chiropractor or Personal Acupuncturist

The completed form needs to be sent to:

610.964.5340 or

American Airlines
c/o Harbor Health Systems
P.O. Box 11779,
Newport Beach, CA 92658-5041


Notice of Our Workers' Compensation Preferred Provider Program (PPP)


Rights & Responsibilities for Pennsylvania

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CT)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CT)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27