Friday, June 10, 2016
Pay Comp Issues No Longer Require HISEND (LAA) or PE-80/PE-39 (LUS) – LAA/LUS
We are continuing to get a lot of questions about pay related issues. As a reminder, LAA Flight Attendants are no longer required to send a HISEND and LUS Flight Attendants are no longer required to submit PE-80/PE-39 forms for pay claims. AA now has a single point of contact to report and submit pay correction requests by logging onto the new DirectConnect system. Once you submit a report, the online tool assigns a case number that you can use to track its progress. Flight Attendants who have used the tool have reported faster turnaround times in getting their pay issues resolved.
Steps to submit a report:
If your request is related to an improperly credited trip, you will need:
- Sequence / Pairing number, and origination date
- Flight number, and originating date
- Your name, employee number, and email address should already appear on the form
- Enter required fields, including a report category selection from the drop down menu
- Use the message box to outline the details of your request
- Submit your request
- Select “Ticket Log” tab to review status of your request
You should receive a confirmation number and a ticket number almost immediately. Retain the ticket number to track the progress of the request. You can expect a response to your request in 5 to 7 business days.
New Number for Crew Schedule Needs to be Programmed in Order to Show Caller ID – LAA
In a previous hotline, it was announced that Crew Schedule will be changing its local phone number to (682)-315-CREW. Don’t forget to reprogram the new number into your contacts or the Caller ID will not show as Crew Schedule on your phone or mobile device. The (800) VIP-CREW number has not changed.
APFA National Scheduling Chair
For issues with logging into your account please contact the Membership Department during regular business hours at (817) 540-0108 ext. 8153.
For important or time-sensitive issues regarding contract, scheduling, health, IOD, or other department-related questions please visit the department contact information page to contact the department you need. For immediate assistance please call APFA headquarters at (817) 540-0108
Visit the Contact Us page for general questions or media inquiries.