System Board of Adjustment (SBA)
General Information
Larry Salas - APFA National Vice President
Regional Representatives
REGION 1 (LAX & PHX)
Rick Cangey
[email protected]
REGION 2 (DFW)
Kim Kaswinkel
[email protected]
REGION 3 (ORD)
Dan Sampey
[email protected]
REGION 4 (MIA)
Randy Trautman
[email protected]
REGION 5 (LGA & PHL)
Raymond Lewis
[email protected]
REGION 6 (CLT)
Beth Carpenter
[email protected]
REGION 7 (BOS & DCA)
Devyn Gourley
[email protected]
REGIONAL REP 8 (Contract & Case Support - All Bases)
Wendy Oswald
[email protected]
Regional Representatives
REGION 1 (LAX & PHX)
Rick Cangey
[email protected]
REGION 2 (DFW)
Kim Kaswinkel
[email protected]
REGION 3 (ORD)
Dan Sampey
[email protected]
REGION 4 (MIA)
Randy Trautman
[email protected]
REGION 5 (LGA & PHL)
Raymond Lewis
[email protected]
REGION 6 (CLT)
Beth Carpenter
[email protected]
REGION 7 (BOS & DCA)
Devyn Gourley
[email protected]
REGIONAL REP 8 (Contract & Case Support - All Bases)
Wendy Oswald
[email protected]
Base & Individual Grievances
Open NOD Cases at Each Base
As of April 22, 2026
Open Base Cases at SBA
As of April 22, 2026
Settled SBA Cases
19
Settled SBA Cases
During Dec 1, 2025 - April 22, 2026
27
Settled Terminations
During Dec 1, 2025 - April 22, 2026
0
Cases Going to QSB
As of April 2026
0
Scheduled Termination Arbitrations
As of April 2026
Quarterly System Board (QSB) Achievements
• Pay claims settled
• Discipline reduced
March 1, 2025 - April 22, 2026
• 103 Terminations Settled
• 54 Submitted NODs Settled
Presidential Grievances
A Presidential Grievance is a dispute between APFA and the Company involving any action of the Company affecting all Flight Attendants.
Process of a Presidential Grievance: a grievance is filed by the National President, an attempt to reach a settlement is made, and if no settlement can be reached then the case moves to Arbitration.
Open Presidential Grievances
| Submission Number | Name | Date Filed | Documents | Status |
|---|---|---|---|---|
| 2025-APFA-2 | APFA vs AAL – Section 29.G – CQ Modules | 8/14/2025 |
Submission Company Response |
✓ - Appointment of Arbitrator & Hearing Date |
| SS-46-2025-APFA-1 | APFA vs AAL – Section 11.D.6 – Sit Rig Time & Pay | 7/10/2025 |
Submission Company Response |
✓ ✓ ✓ Hearing Date: October 14-15, 2026 - DFW |
| SS-254-2023-APFA-2 | APFA vs. AAL - Jumpseat Practices | 10/5/2023 | Submission |
✓ |
| SS-113-2016-APFA-1 | APFA vs. AAL - New Uniforms | 12/20/2016 | Submission | Pending |
Settled Presidential Grievances
Understanding Grievances
What is the System Board of Adjustment?
The System Board as constituted in accordance with the provisions of JCBA Section 31 shall have jurisdiction over disputes between any employee covered by the JCBA and the Company growing out of grievances or out of interpretation or application of any of the terms of the JCBA. The SBA is overseen by the National Vice President. Read more about the SBA in JCBA Section 31
Notice of Dispute Process
The System Board as constituted in accordance with the provisions of JCBA Section 31 shall have jurisdiction over disputes between any employee covered by the JCBA and the Company growing out of grievances or out of interpretation or application of any of the terms of the JCBA. The SBA is overseen by the National Vice President. Read more about the SBA in JCBA Section 31
Step 1
Step 1 - Flight Attendant Files a Notice of Dispute
APFA Base Rep files a Notice of Dispute (NOD) with their Crew Manager or Crew Attendance Manager on behalf of the Flight Attendant. If you believe you have a potential NOD you can submit your information here and have a Base Representative review for initial analysis and feedback.
Step 2
Step 2 - Dispute Resolution Conference
Base Representative attempts to resolve the situation with local management through a Dispute Resolution Conference (DRC)
Step 3
Step 3 - Case Submitted to SBA
If no resolution is reached at the DRC, the case is submitted to the System Board of Adjustment (SBA)
System Board of Adjustment (SBA) Process
Step 1
Step 1 - Case is Reviewed
The case is reviewed by the Grievance Review Committee to determine the merits of the case.
Step 2
Step 2 - Resolution Attempted
As the case moves through the SBA, the Regional Representative attempts to resolve the case
Step 3
Step 3 - Quarterly System Board (QSB)
If no settlement can be reached, the case moves on to Quarterly System Board (QSB).
An outside arbitrator, along with a member of the union and the company, hear the case. Both the company and the union present their case and a decision is rendered the same day. The decision by the panel is BINDING.
Termination Grievance Process
A termination grievance is a dispute between a Flight Attendant and the Company regarding their discharge. The grievance is filed by the Regional Representative for the Base.
Step 1
Step 1 - First Level Hearing
If Flight Attendant is not reinstated after the First Level hearing a termination grievance is submitted to the SBA
Step 2
Step 2 - Case is Reviewed
The case is reviewed by the Grievance Review Committee to determine the merits of the case.
Step 3
Step 3 - Reinstatement Attempted
As the case moves through the SBA, the Regional Representative works to reinstate the Flight Attendant
Step 4
Step 4 - Arbitration
If no settlement can be reached to return the Flight Attendant to work, the grievance can move to Arbitration
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...