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Hotel & Transportation

Contact Information

Michael-Malool-website-portrait-teal

Michael Malool - Hotel Chair

Hotel & Transportation Feedback

To provide official documentation please complete a Hotel & Transportation Feedback Form. Your submission will be shared and addressed with the Company. APFA then documents and retains this feedback for layover inspections and accommodation recommendations.

Contact Information

Michael-Malool-website-portrait-teal

Michael Malool - Hotel Chair

Hotel & Transportation Feedback

To provide official documentation please complete a Hotel & Transportation Feedback Form. Your submission will be shared and addressed with the Company. APFA then documents and retains this feedback for layover inspections and accommodation recommendations.

Layover Hotels & Transportation

System-Wide Layover Info Listed by Airport Code

Visit the Layover Hotel & Transportation Page to view all hotels. You can also click on the letter for the airport code below to go directly to the layover city.

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Layover Hotel & Transportation Updates

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Layover Market Reviews and Site Inspections

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News & Advisories

Hotel Hotlines

4.06.22 – Scheduling and Hotel/Limo Desk Failures Continue

Wednesday, April 6, 2022 Scheduling and Hotel/Limo Desk Failures Continue Last weekend, American experienced another irregular operation, as large, slow-moving storms affected operations throughout Florida and the southeast. American Airlines and…

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12.02.21 – LHR Hotel Survey

Thursday, December 2, 2021 LHR Hotel Survey Survey Closes: December 29, 2021, at 1200CT The APFA National Hotel Department will accompany the AA Hotel Contracts Department on the LHR long…

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8.07.21 – Hotel and Transportation Issues Continue

Saturday, August 7, 2021 Hotel and Transportation Issues Continue Last week, APFA filed a Presidential Grievance: Crew Accommodations and Transportation against the company, addressing their inability to contractually uphold Section 6 of…

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2.15.21 – Hotel Relocations Due to Winter Storm Uri

Monday, February 15, 2021 Hotel Relocations Due to Winter Storm Uri Due to extreme weather, the Company is in the process of moving some crews from long layover properties to…

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7.14.20 – National Hotel Committee Representative Appointments

Tuesday, July 14, 2020 National Hotel Committee Representative Appointments Thank you to everyone who submitted resumés for the National Hotel Committee Representative position. There was a lot of interest from…

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6.03.20 – APFA Accepting Resumés for Hotel Committee Representatives

Wednesday, June 3, 2020 APFA Accepting Resumés for Hotel Committee Representatives The APFA National Hotel Department is accepting resumés for Hotel Committee Representatives. In addition to resumés, cover letters are suggested,…

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5.31.20 – UPDATE: Hotel Relocations

Sunday, May 31, 2020 UPDATE: Hotel Relocations The Hotel and Limo desk continues to relocate crews from downtown/long properties to hotels near the airport in certain cities. Here is the…

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5.30.20 – Hotel Relocations

Saturday, May 30, 2020 Hotel Relocations The Hotel and Limo desk is working to relocate crews from downtown/long properties to hotels near the airport in certain cities. For now, these…

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4.06.22 – Scheduling and Hotel/Limo Desk Failures Continue

Wednesday, April 6, 2022 Scheduling and Hotel/Limo Desk Failures Continue Last weekend, American experienced another irregular operation, as large, slow-moving storms…

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12.02.21 – LHR Hotel Survey

Thursday, December 2, 2021 LHR Hotel Survey Survey Closes: December 29, 2021, at 1200CT The APFA National Hotel Department will…

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8.07.21 – Hotel and Transportation Issues Continue

Saturday, August 7, 2021 Hotel and Transportation Issues Continue Last week, APFA filed a Presidential Grievance: Crew Accommodations and Transportation against the…

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General Hotel Information

Health Protocol

Bedbugs

Action Steps

  1. Immediately inform the hotel and ask for a new room if found during stay.
  2. Fill out the Hotel and Transportation Feedback Form and ensure a room number is provided. Pictures are very helpful and can be attached to form.
  3. If a positive report is received, share it with Crew Manager for luggage and uniform replacement. Additionally, then file an IOD claim; IODs may be filed 24/7 by calling 844-777-8463

Information
Bed bugs can be a serious health concern and nuisance, but not every bug in a bed is necessarily a bed bug. When a report of potential bed bugs is received, the National Hotel Department immediately alerts the AA hotel contract specialist responsible for the market who then notifies the hotel of the incident. Once alerted, the hotel takes the room (as well as several surrounding rooms) out of service and requests an inspection by a third-party pest control service. The room is inspected and treated, and a report is generated. Information is provided to the flight attendant in case an IOD needs to be filed and/ or uniform or luggage pieces need to be replaced. Most inspections produce a negative bed bug result, but not all.

View IOD Information and Filing Instructions

Layover Safety

Be aware and vigilant of your safety and security while on a layover. Understand and educate yourself and crew on recent safety and security events before arriving at an overnight city. Update family, friends, or other crew members of your current and intended whereabouts. If your safety and security is at risk or you encounter a safety and security incident, immediately contact the APFA Safety and Security Department at 817-540-0108, ext. 8302, or you may email at [email protected]. AA IOC Daily Ops can also be reached at 682-315-7070. Complete a CERS report within 24 hours.

Layover Safety Tips:

  • Use local resources. Ask hotel personnel about safe neighborhoods for you to explore while on a layover.
  • Try to avoid consuming mixed drinks. Opt for beverages in a closed can or bottle. Never take a drink from someone you don’t know.
  • Accessories such as watches and jewelry might draw unwanted attention. High-cost PEDs should be kept out of sight as well.
  • Consider going out with someone or keeping your fellow Flight Attendants aware of your plans should you need assistance.
  • Keep your hotel key card in a secure location, and refrain from telling strangers the hotel name or your room number.
  • Practice situational awareness. Try to avoid texting or talking on the phone while walking. Check your surroundings for suspicious activity before taking pictures.
  • Report hotel issues using the Hotel & Transportation Feedback Form

View Safety Reporting Information on the APFA Safety & Security Page

Official List of U.S. Embassies

View the official list of U.S. Embassies on the U.S. Department of State government website: usembassy.gov

CCI Hotel Information

HIHTL - Crew Hotel Limo Info and Assignment

Displays the hotel/transportation attached to your specific sequence, whether a contracted or IROPs assignment

HIDIR/HTL - Hotel/Limo

Displays only the AA Contracted hotels and transportation vendors. Must enter layover city code.

Example

As seen in Crew Portal, the assigned Kimpton Tryon Park (HIHTL) is a non-contracted, “like property” due to a necessary relocation in CLT. The paper icon to the right of “shuttle” opens HIDIR/HTL. Kimpton Tryon Park would not be listed as the hotel is not a contracted property, yet an IROP approved hotel assigment. Be aware and mindful of the usage and difference between both HIHTL and HIDIR.

hotel-hidir-3

Bid Packets

Inflight Website > Bidding and Resources > Current Bid Sheets > Master Hotel List

Per the Master Hotel List, "Hotel (H) and transportation (T) information are subject to change after bid packet publication. You can get up to the minute hotel information for your sequence in Crew Portal and/or CCI."

Why did my hotel change between bidding and the start of the bid month?

Per the monthly bid packet, “Hotel and transportation information in the published sequences are preliminary assignments subject to change after publication. The preliminary hotel assignments are made in the limited time between finalization of sequences and when bid sheets are posted. In the period between bid sheets posting and when you receive your bid awards, a team of specialists in the hotel contracts group works to adjust the preliminary hotel assignments to account for various factors (e.g., re-balancing scheduled layovers to fit within daily room caps at each hotel, late changes to hotel availability, new hotel contracts, etc.). The company is working to reduce the volume of post-publication changes to hotels, but there will likely always be situations where hotel assignments need to be changed after sequences are published. Please refer to Crew Portal and/or CCI for obtaining updated hotel information for your flight."

IROPs

BizHero

The utilization of BizHero is optional and waives your JCBA contractual rights and requirements. BizHero is only available when “activated”. A CCI message will be sent with activation notification and direct BizHero link. Do not confuse this link which attaches the AA virtual credit card with the BizHero link found on the Deals and Discount page of JetNet

BizHero Access Link (NOTE: Link will work when the tool is activated. If the tool isn't active you will receive an error message.)
BizHero User Guide

Transportation Voucher and Reimbursement

JCBA Section 6.C.2 states, “If the hotel refuses to pay for alternate transportation, the Flight Attendant shall pay for the transportation and be reimbursed by the Company, or the Company may provide a cab voucher. (rideshare app)"

Like BizHero, the utilization of a ride share app is voluntary and waives your JCBA contractual rights and requirements. A ride share/transportation voucher is obtained by calling the 24/7 Hotel/Limo Desk at 1-800-847-2739. Vouchers will be sent to your AA email and then enter code into ride share app on your EFB or personal device/app.

Concur Expense Reporting
Visit Concur to submit your expenses. If you need assistance, you can view instructions here.

View information on JetNet: Jetnet > Team Member Services > Money and Attendance > Pay > Concur Expense Reporting

hotel-reimbursement

Hotel & Transportation FAQs

1. Arrival to Layover – FA #1/Purser or FA Designee take down all crew member hotel room numbers and or cell phone numbers for emergency contact only.
2. Pickup – If FA(s) are not present in time for pickup/hotel departure, have the hotel front desk call their hotel room(s), and or the provided emergency contact phone number(s).
3. If No Answer – Call both AA IOC Daily Ops at (682) 315-7070 as well as the APFA Safety and Security Department at (817) 540-0108 ext. 8302, or you may email at [email protected]. * Please note we recommend that you contact both AA IOC Daily Operations as well as APFA Safety and Security when alerting of a FA no show. When contacting; please provide, Date, Time, departing flight information, affected crew member(s) information, as well as the layover hotel so that we may follow up with hotel security.
4. Request Wellness Check from Hotel Security – After you have called and alerted both AA IOC Daily Ops and APFA Safety and Security, please ask that the hotel send up their security staff to conduct a wellness check on the affected crew member(s).
5. Call Crew Tracking – After contacting AA IOC Daily Ops and APFA Safety and Security and after advising the hotel to complete the wellness check. Please, contact Crew Tracking to alert of the missing crew member so that operations can take the next steps appropriately with staffing your departing flight.

When a need is determined in a given city whether because it’s a new layover city and/or a hotel’s contract is up, the market is sourced with a call for RFP’s (requests for proposal). Based on the responses, a list of hotels to be reviewed is created. APFA, along with APA and an AA representative, visits the hotels after which recommendations are submitted to AA hotel contracts. AA takes those recommendations and negotiates a contract with the hotel(s). Sometimes they are able to contract with a unanimous choice, but there are times when the hotel selected is outside of an APFA recommendation. When this occurs, the process outlined in Section 6 of the JCBA is implemented. The APFA Hotel Department has the opportunity to add hotels to the list of those being considered by AA.

JCBA Section 6.B.3 states:

In selecting hotels, the Company and the Union Hotel Committee shall consider the following: 

  1. Hotels with twenty-four (24) hour restaurants or room service with discounted crew menus or twenty-four (24) hour transportation service to nearby restaurants; 
  2. Hotels with rooms for Flight Attendants as follows: on the second or higher floor, on the same floor, with queen or king-size beds, with doors that open to an indoor hallway and are removed from elevators, ice machines, and other noise sources, and have effective sound-proofing; are away from stairwells and emergency exit doors; with effective blackout curtains, self-controlled quiet heating and air conditioning systems and on non- smoking floors (individual crew members may request to be assigned to smoking rooms based on availability); 
  3. Availability of a separate crew sign-in sheet and crew rooms that will be immediately available upon arrival of the crew; 
  4. Hotels with unblocked telephones, free local calls, no charge for making toll-free calls and no long distance access charges, free hairdryers, coffee-makers, irons and ironing- boards; 
  5. Free high-speed or Wi-Fi internet access; 
  6. Safe and secure transportation for the crew members and their luggage; 
  7. Hotels with adequate guest security; 
  8. Hotels with exercise facilities; 
  9. Responsiveness to concerns raised;

As outlined above, the company sends out requests for proposal to hotels in a given area/layover city. In some cases, hotels cannot accommodate the number of rooms required or they are not interested in crew business. Some may already have crews in house and are not willing to house additional crew rooms given the return of leisure and business travel.

Hotel contracts are generally signed for 2 years. In some markets, existing contracts can be extended monthly or yearly. Additionally, there are some markets (resort or Caribbean destinations generally) where the hotel is unwilling to sign a long-term agreement or does not meet the required criteria to be a contracted hotel. In these instances, a rate agreement is in place and either party can terminate the agreement at any time.

The APFA National Hotel committee is comprised of the National Hotel Chair and 10-12 committee members representing various bases and regions. When there is an opening, the Hotel Chair can put out a request for resumes/applications and then appoint a representative

Hotel representatives are trained on the layover market inspection and review process and represent APFA on site reviews. They can also be tasked with addressing Membership feedback, reports, and issues while working with AA Hotel Contracts when problems and inquiries arise.

When a debrief is received, it is logged and actioned depending on the nature of the concern. In most cases, the concern is sent on to Hotel Contracts for review and follow up with the hotel.

If there is an immediate issue that needs the hotel’s attention, please reach out to the hotel staff. Some examples would be situations with insects/other pests, plumbing concerns, noise issues. After the layover, please send in a report so that it can be logged and monitored. It is difficult to address immediate issues via the feedback report/phone calls as there may not be a committee member available to assist in the immediate moment. If an issue is unable to be resolved by the hotel and there is the potential for a schedule disruption due to a flight attendant’s inability to get their contractual rest, you should reach out to the Hotel/Limo desk and/or Daily Ops for further assistance.

AA has a Hotel Contracts department that is responsible for sourcing, reviewing and contracting with layover hotels. They are responsible for determining which hotels are assigned for which length of time before the beginning of the month. Once the month begins, the hotel/limo desk takes over for managing hotel assignments for the current month’s operation. When there are issues with an assigned hotel or there is an unanticipated need/IROP situation, hotel/limo works to secure and assign hotels as needed. The hotel/limo desk is operated and managed by TA Connections (formerly Travelliance and often referred to by the acronym TAC) with occasional support from special assignment flight attendants.

A list of the training hotels can be found on the Layover Hotels page.

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Financial Planning Seminar

March 7 @ 11:00 am - 1:00 pm

2024 BOD Convention

March 19 @ 9:00 am - March 21 @ 5:00 pm

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Financial Planning Seminar

March 7 @ 11:00 am - 1:00 pm

2024 BOD Convention

March 19 @ 9:00 am - March 21 @ 5:00 pm

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Financial Planning Seminar

March 7 @ 11:00 am - 1:00 pm

2024 BOD Convention

March 19 @ 9:00 am - March 21 @ 5:00 pm
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