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Training

Training Bidding System (TBS) Guide

The Training Bidding System (TBS) allows you to express preferences when bidding for continuing qualification (CQ) training. TBS awards CQ training, in seniority order, based on your status (early, base or grace) and the priority of the preferences you’ve selected.

Web Based Training (WBT) Guide

Use this guidebook as a resource to access and complete your WBT courses and activities. WBT is offered through a system called Learning Hub. In order to successfully navigate and complete your WBT activities, please read this guidebook in its entirety prior to beginning a course or activity.

Training Flight Delays and Cancellations Guide

The purpose of this guide is to assist flight attendants and support staff with travel interruptions to and from training.

Training Hotlines

8.02.22 – Pursers: Required Aircraft & Service Training

Tuesday, August 2, 2022 Pursers: Required Aircraft & Service Training On Friday, the Company sent out a CCI message announcing Purser only 787 and 777 equipment qualification training classes starting…

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3.07.21 – Flight Service Quarterly Web-Based Training Due Sunday, March 21 At 2359 (CT)

Sunday, March 7, 2021 Flight Service Quarterly Web-Based Training Due Sunday, March 21 at 2359 (CT) As a reminder, the Flight Service Quarterly Web-Based Training (WBT) must be completed by…

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3.03.21 – April 2021 Bidding Timelines

Wednesday, March 3, 2021 April 2021 Bidding Timelines The Company has informed APFA that the EVLOA-2 balloting deadline has been changed to Friday, March 12, 2021 at 2359 (CT), to align…

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2.14.21 – 787 and AIFS Training Canceled for Monday

Sunday, February 14, 2021 787 and AIFS Training Canceled for Monday 787 and AIFS training scheduled for Monday, February 15, 2021, have been canceled due to inclement weather. Please do…

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10.24.20 – Alert: Training Cancellations

Saturday, October 24, 2020 This evening, APFA was informed that a few training instructors recently tested positive for COVID-19. Out of an abundance of caution, American has elected to cancel…

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7.17.20 – July 2020 Voluntary Early Out Program (VEOP) and Extended Voluntary Leave of Absence (EVLOA) FAQs

Friday, July 17, 2020 July 2020 Voluntary Early Out Program (VEOP) and Extended Voluntary Leave of Absence (EVLOA) FAQs APFA understands that many of our Flight Attendants have questions while…

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6.11.20 – Minimum Crew Requirements Web-Based Training due June 30th

Thursday, June 11, 2020 Minimum Crew Requirements Web-Based Training due June 30th As a reminder, the Minimum Crew Requirements Web-Based Training (WBT) module must be completed by June 30th. The…

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4.14.20 – FAA Exemption of Oxygen Mask and Life Vest Demo & Double Jumpseat Social Distancing

Tuesday, April 14, 2020 FAA Exemption of Oxygen Mask and Life Vest Demo & Double Jumpseat Social Distancing As a result of the COVID-19 crisis, the FAA was petitioned and…

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3.29.24 – First Look: A New CQ Drill Assessment

The 2024-2025 CQ program begins in April, and with it comes a new drill assessment called First Look. Your participation in First Look is completely voluntary.

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3.01.24 – April 2024 Bidding Timelines

Bidding timeline including ETB, vacation, TTS, PBS, CQ, and more

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8.11.23 – CQ: Final Targeted Training and Special Tracking

This hotline aims to help you understand the process if you are ever unsuccessful at CQ and remind you that APFA Safety and Security is here to support you throughout all aspects of your flight attendant duties, including your annual CQ training.

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CQ Training Bidding System (TBS)

Flight Attendants will bid and be awarded CQ training in seniority order in TBS. You are eligible to bid for a CQ class in TBS for your base month, grace month or the month prior to your base month (early).

The bidding window for CQ is the 1st through the 6th of the month prior to your training month.  Going to CQ early or in your grace month will not change your base month.

  • CQ Training Bidding Sysyem (TBS) Opens

    1st of Month at 1200 CT (DFW Time)

  • CQ Training Bidding Sysyem (TBS) Closes

    6th of Month at 1200 CT (DFW Time)

  • CQ Training Bidding Sysyem (TBS) Awarded

    7th of Month at 1200 CT (DFW Time)

How to Bid

Step 1

Step 1 - Go to Crew Portal

First, go to crew portal at faportal.aa.com and click on the 'Monthly Bids' tab then 'TBS - CQ Only':

Step 2

Step 2 - The TBS Dashboard

The TBS dashboard looks very similar to your PBS dashboard.  Click on the 'Classes' tab to view available training classes.

Step 3

Step 3 - Select specific classes from the calendar

The class information contains start and end times, as ell as deadheading flight details.  The date of each class are on the calendar to the left.  If you are in a base requiring travel to and from training, the flights will be pre-booked for your travel to training.  Select the class and date you would like to bid by clicking on the date on the calendar.

Step 4

Step 4 - Alternatively, create a generic bid for classes

Alternatively, you have the option of submitting a generic bid for the dates and times you would like to attend training under the 'Preferences' tab.

You may also apply various waivers to your bid, including waivers that allow you to attend on vacation, on a VLOA or waive to FAR minimum rest before training.

Please note:  If you have a Standing Bid and do not wish to attend early, you MUST select the "Do Not Allow Early Award" box.  TBS will read a Standing Bid as a bid for an early award if you do not check this box.  This is a common oversight.

Forgot to Bid?

If you do not bid in TBS, or do not bid enough classes, you will be assigned a training class in your base or grace month. You will not be assigned a training class in an early month.

Your training class will be assigned to you in seniority order with the first available class you are legal for, on the earliest date of the bid month. You will not be able to preference to not attend in your base month and defer to your grace month. If you do not bid to attend CQ in your base month, you will be assigned a class.

Note: The TBS system is for bidding CQ training only.  For all other training including aircarft and service training, you will continue to submit a ballot via the Flight Service Website.

For more information, the TBS training guide is located on jetnet: click for TBS guide

Bids are processed in the following order:

1st: Award - Base Month Bidders
2nd: Award - Grade Month Bidders
3rd: Assign - Grace Month Non-Bidders
4th: Assign - Base Month Non-Bidders
5th: Award - Early Month Bidders

Awards are visible on the 7th at Noon (DFW time). To view your award, go back to the TBS system through Crew Portal and select the 'Award' tab to view your class.

CQ Training for Expired Qualifcations (QI)

If your qualifications have expired because it has been more than 13 months since you last attended CQ or completed initial training, you will be required to complete additional training to regain your qualifications.

  • You will be put in an inactive status with a QI removal code until you successfully complete the required training.
  • Any trips on your schedule will be removed without pay on a trip-by-trip basis.
  • If you are on reserve, you will be removed from any reserve availability days until you complete training. Removal from reserve days of availability will reduce your guarantee by the value of a reserve day.

So you're QI but...

You have attended CQ (or initial) in last 14-36 months

  • You will be removed with a QI code (inactive) until you successfully complete required training
  • If you’re not in QI status at the time of the PBS award you will be eligible to bid and be awarded a line for the subsequent month
  • WBT modules must be completed within 31 days prior to attending CQ training
  • You will be required to complete any drills from the previous year(s) if applicable
  • You will receive pay for completing WBT modules per JCBA 29.E.1
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem per JCBA 4.A.3-4
  • Contact the Training Support Desk to enroll in CQ if you have gone QI

You have NOT attended CQ (or initial) in last 37 to 60 months

  • You will be required to attend a Leave of Absence Requalification Program (LOARP)
  • The class is approximately three (3) weeks long
  • Currently these classes are held approximately every other month
  • Training is conducted at FSU Monday through Friday, generally 9 am – 5pm depending on availability of training equipment for drills, as well as one Saturday work trip
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem while attending LOARP training (JCBA 4.A.3)
  • If you choose to travel home on the weekend(s) between training classes, per diem will stop for the time you are away and will resume when you return
  • Enrollment in LOARP training is accomplished by contacting the Training Support Desk (TSD)

You have NOT attended CQ (or initial) in more than 60 months:

  • You will be required to attend an Extended Leave of Absence Requalification Program (ELOARP)
  • The class is approximately six (6) weeks long
  • Currently these classes are held approximately every other month
  • Training is conducted at FSU Monday through Friday, generally 9 am - 5 pm depending on availability of training equipment for drills, as well as one Saturday work trip
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem while attending LOARP training (JCBA 4.A.3)
  • If you choose to travel home on the weekend(s) between training classes, per diem will stop for the time you are away and will resume when you return
  • Enrollment in ELOARP training is accomplished by contacting the Training Support Desk (TSD)

More on Returning from Long-Term Leave

DFW based Flight Attendants:

The company is not contractually required to provide a hotel room for training conducted at FSU (JCBA 29.F.2). However, if you are attending LOARP or ELOARP training AND you live more than 50 miles from DFW, the Training Department will consider requests for hotel rooms on a case-by-case basis.

Please note: per diem for DFW based Flight Attendants is paid for all actual hours in training (JCBA 4.A.4).

Returning from a long-term leave:

If you are attending LOARP or ELOARP training, it is most likely because you are returning from a long-term leave (E.g. IOD or Medical Leave).  JCBA 25.K.6.a contains the contractual provisions for notifying the company of your intent to return to active status as well as the company’s obligations for arranging administrative details and scheduling of your training. Reach out to the APFA Health, IOD and/or Contract Departments if you need assistance with your return to work and scheduling of your requalification training.

  • You will be removed with a QI code (inactive) until you successfully complete required training
  • If you’re not in QI status at the time of the PBS award you will be eligible to bid and be awarded a line for the subsequent month
  • WBT modules must be completed within 31 days prior to attending CQ training
  • You will be required to complete any drills from the previous year(s) if applicable
  • You will receive pay for completing WBT modules per JCBA 29.E.1
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem per JCBA 4.A.3-4
  • Contact the Training Support Desk to enroll in CQ if you have gone QI
  • You will be required to attend a Leave of Absence Requalification Program (LOARP)
  • The class is approximately three (3) weeks long
  • Currently these classes are held approximately every other month
  • Training is conducted at FSU Monday through Friday, generally 9 am – 5pm depending on availability of training equipment for drills, as well as one Saturday work trip
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem while attending LOARP training (JCBA 4.A.3)
  • If you choose to travel home on the weekend(s) between training classes, per diem will stop for the time you are away and will resume when you return
  • Enrollment in LOARP training is accomplished by contacting the Training Support Desk (TSD)
  • You will be required to attend an Extended Leave of Absence Requalification Program (ELOARP)
  • The class is approximately six (6) weeks long
  • Currently these classes are held approximately every other month
  • Training is conducted at FSU Monday through Friday, generally 9 am - 5 pm depending on availability of training equipment for drills, as well as one Saturday work trip
  • You will receive $75/day for each day of classroom training (JCBA 29.E.1)
  • You will receive per diem while attending LOARP training (JCBA 4.A.3)
  • If you choose to travel home on the weekend(s) between training classes, per diem will stop for the time you are away and will resume when you return
  • Enrollment in ELOARP training is accomplished by contacting the Training Support Desk (TSD)
DFW based Flight Attendants:

The company is not contractually required to provide a hotel room for training conducted at FSU (JCBA 29.F.2). However, if you are attending LOARP or ELOARP training AND you live more than 50 miles from DFW, the Training Department will consider requests for hotel rooms on a case-by-case basis.

Please note: per diem for DFW based Flight Attendants is paid for all actual hours in training (JCBA 4.A.4).

Returning from a long-term leave:

If you are attending LOARP or ELOARP training, it is most likely because you are returning from a long-term leave (E.g. IOD or Medical Leave).  JCBA 25.K.6.a contains the contractual provisions for notifying the company of your intent to return to active status as well as the company’s obligations for arranging administrative details and scheduling of your training. Reach out to the APFA Health, IOD and/or Contract Departments if you need assistance with your return to work and scheduling of your requalification training.

TSD Contact Information

(800) VIP-CREW (login, #, 6,1). Hours vary by day and the training schedule. See the Flight Service website for the most up-to-date information on TSD hours.

HI1 & Travel

Training Codes

Training Code Course Sub Reason
TI CQ CQ CLS 1
CQ CLS 2
TA Aircraft / Service Training IFS Training
AIFS Training
777 Training
787 Training
TQ Leave of Absence LOARP
ELOARP
TO Training Other Training Pay
PUR INIT

How to Read Your HI1/HI2 for Training & Travel

Flight automatically book around the 23rd of the month prior to your class.

Need to Change Your Travel To or From Training?

You have two options for changing your travel. Use the Comply365 form (click for instructions on JetNet) or you can follow the steps below to change your flights through DECS.

Step 1

Step 1 - After logging into DECS, determine your pass class

Traveling to or from your Base, Co-terminal, or Satellite base? 
Your pass class will be A1.

Traveling to/ or from your commuter city?
Your pass class will be A3.

Step 2

Step 2 - Delete your current flight

Enter DECS code for deleting the existing flight:
HIGOR/(flt number) / (Date) / FA / (From Station) / (To Station) / (Pass Class - without the 'D') // (Class Number)

Example:

  • Suzie Smith is a LGA-based flight attendant who lives in BNA. She is scheduled to attend CQ class 334 in DFW on January 7th.
  • She originally had a trip that returned to LGA on January 6th and was planning to travel from LGA to DFW on January 7th to attend training.
  • She was able to drop her trip and now wishes to travel on flight 593 from BNA to DFW instead of flight 701 from LGA to DFW.
  • Since BNA is listed in her HI7 (*L) as her designated commuter city, she can make the changes to her flights herself. Since she is traveling from her commuter city, she will need to travel A3D instead of A1D.

First, she needs to cancel her original reservation on flight 701 from LGA to DFW. Remember – her flights between LGA and DFW were automatically booked with her CQ award - so she makes the following entry: HIGOR/701/7JAN/FA/LGA/DFW/A1//334

Step 3

Step 3 - DECS response for Deleted flight

After a correct removal in our example, DECS will respond with: SMITH S DELETED

Step 4

Step 4 - Book new flight with HIGOA

The DECS code for adding a flight is: HIGOA/(flt number) / (Date) / FA / (From Station) / (To Station) / (Pass Class

Continuing with our example, Susie is now ready to re-book herself on flight 593 from BNA to DFW.

She makes the following entry in DECS: HIGOA/593/7JAN/FA/BNA/DFW/A3D

Step 5

Step 5 - DECS response for and added flight

The response from DECS for a correctly added flight in our example will be: SMITH S ADDED

Web Based Training (WBT)

WBT Guidebook

Use the guidebook as a resource to access and complete your WBT courses and activities.  WBT is offered through a system called Learning Hub.  In order to successfully navigate and complete your WBT activities, please read this guidebook in its entirety prior to beginning a course or activity.  This guidebook is a "live" document and is subject to amendment at any time.  Always validate previously printed guidebooks with the electronic version's revision date (bottom right corner).  Web-Based Training (WBT) are completed on the internet and accessed via designated company computers, personal computers and tablet.

WBT Guidebook on Jetnet

WBT Helpful Information

  • Once you begin the assessment, complete it in one session.
  • Assessments disappear form the Timeline once successfully completed and show up on the Training Transcript page.
  • Once a question is answered, the page automatically advances to the next question.  To return to a question, click on the question number in the carousel.
  • Exiting an assessment prior to completion results in a new assessment generated upon re-entry until the assessment is completed successfully.
  • Upon answering the final question, a Finish button appears near the bottom middle of the screen.  If the Finish button does not appear, check to see if all questions are answered.
  • Click on the Finish button to score and record the assessment.
  • Some assessments may be taken as many times as necessary to achieve a passing score (designated on the opening page of the assessment).
  • Once exiting an assessment, incorrect answers are no longer accessible for review.
  • If a course requires you to retake an assessment (until passed), a new, random draw of questions generates from the pool.

Training Pay

Non-Recurrent Distance Learning
Up to 2 hours $25
2:01 to 4 hours $50
4:01 to 8 hours $75
Recurrent Training (Classroom and Distance)
$75 per day
Non-Recurrent Classroom Training
$75 per day

If required to travel to or from training on a day other than the actual training days, $75/ day as well.

Training pay and per diem are paid on your 15th of the month paycheck the month following completion of training.

Training & IROPS

Training and What Happens During IROPS?

Reason Contract Language Comments
1. Out of base training: Flight Attendant reports for deadhead or commuter and flight cancels or delays and Flight Attendant is unable to get to training (whether from home or crew base) or arrive home within the 16-hour limitation (from report time of original flight). 3-hours P&C (29.E.4) or duty rig (e-time) if greater . Assumes no other flight or training class is available on such day.
2. Out of base training: Travels in but too late for training (whether from home or crew base). Original schedule must have been within 16-hour limit. 3-hours P&C (29.E.4) per duty period or duty rig (e-time) if greater. TAFB applies. Hotel provided if RON necessary. Assumes no other flight or training class available on such day.
* If FA is required to RON due to no available flight back to crew base, subsequent day will be handled under #3 or #4.
3. Out of base training: Returning flight to crew base is delayed/cancelled, creating illegality with next trip. RON may be necessary. Hotel provided if RON necessary. TAFB continues. Trip illegality, Illegal Through No Fault protection (29.D.6.b/10.k.1). If IROPS causes a Reserve to be extended into a day off, 12.B.2.c or 12.B.4.c applies.
4. Out of base training: Return flight delayed/cancelled requiring RON; no illegality with subsequent trip. Original schedule must have been within 16-hour limit. Hotel provided. TAFB continues. 3-hours P&C only.

Equipment & Service Training

Training for aircraft and IFS/AIFS service qualifications is offered monthly. Bidding for classes occurs the month prior to the scheduled training class.

The ballot is located on the Flight Service Website > Training > Ballots & Assignments.

EquipTrainingBid
  • Equipment and Service Training Opens

    1st of Month at 1200 CT (DFW Time)

  • Equipment and Service Training Closes

    6th of Month at 1200 CT (DFW Time)

  • Equipment and Service Training Awarded

    9th of Month at 1200 CT (DFW Time)

Training for aircraft and IFS/AIFS service qualifications is offered monthly. Bidding for classes occurs the month prior to the scheduled training class.

The ballot is located on the Flight Service Website > Training > Ballots & Assignments.

  • Equipment and Service Training Opens

    1st of Month at 1200 CT (DFW Time)

  • Equipment and Service Training Closes

    6th of Month at 1200 CT (DFW Time)

  • Equipment and Service Training Awarded

    9th of Month at 1200 CT (DFW Time)

EquipTrainingBid

Additional Equipment and Service Training Bidding Possibilities

Drafting

Drafting may occur as the contract requires all FAs maintain qualifications on all aircraft in the fleet. Once classes are awarded to those who bid, those who do not hold the required qualification may be subject to assignment to a class.

Drafting

Enrollment after the initial award may be accomplished via a Comply365 form. The path to the enrollment form is Comply365 > My Forms > AAFA Training > Training Enrollment Request Form. Enrollment via the Comply365 form is processed after the 20th at noon CT once PBS bids are final.

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

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