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Scheduling Misawards

Misaward Types

TTS, UBL, ETB, ROTA, & ROTD Misawards

APFA and the Company have agreed to a Misaward Process providing pay protections for Flight Attendants misawarded in TTS, UBL, ETB, ROTA, and ROTD. The Misaward Guide is posted on the home page on Crew Change 

If you believe you have been misawarded in one of the Scheduling Systems, you must submit a Direct Connect within 96 hours of the misawarded run. Claims submitted outside the 96 hours will not be considered. 

Bid for all ‘like’ sequences on the original days of the misawarded sequence: 

  • Comparable Report Time – 1 hour before/after the report time of the first duty period of the misawarded sequence 
  • Comparable Release Time – 1 hour before/after the release time of the last duty period of the misawarded sequence 
  • Same Duty Type – IPD for IPD; NIPD for NIPD; Domestic for Domestic, departing out of the same co-terminal 

Participate in three (3) TTS runs, bidding for all like sequences on the calendar days of the misawarded sequence (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection).

Bid for all like sequences in UBL until 1500 the day prior to the last duty period (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Bid for all like sequences in TTS/UBL (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Bid for all like sequences in ROTA (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Must remain available for an assignment on the days of the misawarded sequence

Participate in three (3) TTS runs, bidding for all like sequences on the calendar days of the misawarded sequence (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Bid for all like sequences in UBL until 1500 the day prior to the last duty period (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Bid for all like sequences in TTS/UBL (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Bid for all like sequences in ROTA (a sequence picked up in ETB that touches a pay protected calendar day will negate pay protection). 

Must remain available for an assignment on the days of the misawarded sequence

Direct Connect Submissions for Misawards

If you believe you were misawarded in TTS/UBL, ETB, or ROTA/D, you must submit a Direct Connect claim within 96 hours of the suspected misaward. After fulfilling your obligation, update your Direct Connect ticket with the TTS runs in which you participated and, if awarded, the date and the sequence number of the award. 

Many Direct Connects are denied due to inaccurate or incomplete information. If Crew Comp cannot complete their research with the information provided, the Direct Connect will be denied, even if the misaward is valid. 

To assist you in completing your misaward claim, we have put together the following guide. This guide includes suggestions from Crew Comp to help you avoid common mistakes, which result in denied pay claims. 

Complete a Scheduling Systems Issue Report Form if your Direct Connect is denied, and you wish to dispute the denial. 

How to Submit a Direct Connect

Direct Connect is accessed through Crew Portal under Links, or on the Flight Service page on Jetnet.

Under Choose an Option, select the type of misaward you are claiming from the drop-down menu.  The choices are in alphabetical order, and each system is listed individually. If you were misawarded in UBL but selected TTS misaward, Crew Comp will only look at the TTS runs to substantiate your claim, which may cause your claim to be denied.

The Seq/Pairing Origination Date will not allow you to select a future date. For Misawards, select the date of the misawarded run.

Crew Comp cannot see the obstacles you experienced at the time of the misaward.  Including all relevant information substantiating your claim will expedite the processing.

After submitting your Direct Connect claim, ensure your submission was accepted by opening the Ticket Log page.

After completing your obligation, return to the Ticket Log page and update your Direct Connect by clicking on the ticket number.

Update your pending Direct Connect claim with all relevant information regarding the steps followed to fulfill your obligation.

If your search for like trips did not produce any sequences, we recommend your take screenshots of the message received and include No sequences matched search criteria in your reply.

Crew Comp does not accept screenshots; however, should a denial need to be disputed, submit a Scheduling Systems Issue Report. Upload any screenshots and the Direct Connect denial message with your submission. You can also reach out to your APFA Base Representatives.

Only tickets that show Pending CrewComp in the status column should be updated. After Crew Comp has answered a ticket, it is closed and will not be reviewed again. If additional information is needed on a closed claim, you must create a new ticket. Reference the original ticket number in the comments section.

Step 1

Step 1

Direct Connect is accessed through Crew Portal under Links, or on the Flight Service page on Jetnet.

Step 2

Step 2

Under Choose an Option, select the type of misaward you are claiming from the drop-down menu.  The choices are in alphabetical order, and each system is listed individually. If you were misawarded in UBL but selected TTS misaward, Crew Comp will only look at the TTS runs to substantiate your claim, which may cause your claim to be denied.

The Seq/Pairing Origination Date will not allow you to select a future date. For Misawards, select the date of the misawarded run.

Step 3

Step 3

Crew Comp cannot see the obstacles you experienced at the time of the misaward.  Including all relevant information substantiating your claim will expedite the processing.

Step 4

Step 4

After submitting your Direct Connect claim, ensure your submission was accepted by opening the Ticket Log page.

After completing your obligation, return to the Ticket Log page and update your Direct Connect by clicking on the ticket number.

Step 5

Step 5

Update your pending Direct Connect claim with all relevant information regarding the steps followed to fulfill your obligation.

Step 6

Step 6

If your search for like trips did not produce any sequences, we recommend your take screenshots of the message received and include No sequences matched search criteria in your reply.

Step 7

Step 7

Crew Comp does not accept screenshots; however, should a denial need to be disputed, submit a Scheduling Systems Issue Report. Upload any screenshots and the Direct Connect denial message with your submission. You can also reach out to your APFA Base Representatives.

Step 8

Step 8

Only tickets that show Pending CrewComp in the status column should be updated. After Crew Comp has answered a ticket, it is closed and will not be reviewed again. If additional information is needed on a closed claim, you must create a new ticket. Reference the original ticket number in the comments section.

Please complete a Scheduling Systems Issue Report Form if you would like additional information or assistance with a denied Misaward Claim.

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APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

4Q23 EC Meeting

February 22 @ 9:00 am - 5:00 pm

BOD Meeting

February 19 @ 9:00 am - February 21 @ 5:00 pm

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

4Q23 EC Meeting

February 22 @ 9:00 am - 5:00 pm

BOD Meeting

February 19 @ 9:00 am - February 21 @ 5:00 pm
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