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12.30.16 – Systems Scheduling and Hotel Issues/Uniform Presidential Grievance/UAL Wage Adjustment Arbitration Hearing/Happy New Year

Friday, December 30, 2016

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  • Systems Scheduling and Hotel Issues
  • Uniform Presidential Grievance
  • UAL Wage Adjustment Arbitration Hearing 
  • Happy New Year

Systems Scheduling and Hotel Issues

We continue to have Flight Attendants negatively impacted by issues encountered with Systems Scheduling. Common complaints are:

“The phone just rang and rang.”
Fact: Since Operations Control Center (OCC) was moved to DFW adding 8,500 more Flight Attendants, available phone lines actually decreased.  The Company last week said they are still working on it.
“There is just silence”
Fact: The prompt system is cumbersome, and needs updating. When the caller doesn’t even know if they are still connected there is a problem. 

“When we finally arrived at the hotel there was no reservation.”
Fact: Unlike LAA, there is no designated Hotel Desk for LUS to handle Hotel re booking & transportation issues.  It is done through Systems Scheduling who often is busy and overwhelmed handling crew rescheduling.
“We tried numerous times to get through or were on hold indefinitely.”
See above.
“We were told we had to do a Forced Double-Up.”
Fact: A Flight Attendant cannot be forced into a double-up. She/he must be provided minimum FAR domicile rest in between the pairings. LUS Flight Attendants are still operating under the 2013 Red Book Section 10 Scheduling Language.  When you feel there is a possible Contractual violation reference your Contract via the Tablet, the LUS On-Duty Contract Guide, and check with your Union Leadership and Representatives. This is especially important to assist with ongoing Notice of Disputes (NODs) and possible Presidential Grievances. 

Uniform Presidential Grievance

Speaking of Presidential Grievances… Due to your feedback, APFA National President Bob Ross filed a Uniform Presidential Grievance on 12/21/16 to address those Flight Attendants still being affected from reactions and health issues related to the new uniforms. 

UAL Wage Adjustment Arbitration Hearing 

Mark your calendars.

January 5 – 7, 2017 at 0930 EST

O’Melveny and Myers
1625 I Street N.W., 10th Floor
Washington, D.C. 20006

Closest Metro Stations: Farragut West and McPherson Square Station
We hope to see you there.

Happy New Year

As we say farewell to 2016, many will just be relieved to have survived it!
You have had a lot thrown at you.

  • 86 procedural changes…and counting,
  • The Company’s Delay of FOI,
  • Crew Portal Struggles
  • Transitioning to DFW Training Center
  • Fatigue Inducing Trips
  • Months of DCA Crew Room and Flight Service Renovations
  • Aircraft Inconsistencies
  • Disgruntled Passengers, and so on…. 

They say “What doesn’t kill you, makes you stronger.” Indeed.
On behalf of myself, Christine, John, Claudia, Walter, Lori, Howard and Julia….Here’s to good things ahead in 2017!

In Strength and Solidarity.


Dianne Britton
APFA DCA-LUS Base President

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1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


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