12.22.17 – Elevate the Experience, Eight Hours Behind the Door, Reserve Related Issues

 

ELEVATE THE EXPERIENCE

The Company launched this training and has spent hundreds of thousands of dollars because they believe in this customer service program. So much so, we are now not only going to have to continue to deal with the technical problems of the WBT (Web Based Training) that is due by January 31, 2018, we will also be required to attend a training class that is only being offered in nine crew bases.

We continue to hear from Flight Attendants who are having difficulties completing the WBT. Obviously, when you are having to struggle to do this, it really doesn’t make someone that interested in the program, much less happy about being forced to take two days out of our monthly schedules to attend a class.

If you have not completed your WBT and find you are having technical problems, please email elevate.fa@aa.com and cc me  in so I have a record of it: prphl@apfa.org

EIGHT HOURS BEHIND THE DOOR

This section of the JCBA was implemented in March of 2017. Please be sure to call Systems/Tracking Crew Scheduling when you arrive at the layover hotel to ensure your 8 hours behind the door rest.

RESERVE RELATED ISSUES

We have had some reports that crew scheduling is directly calling Flight Attendants’ cell phones instead of calling the OPR phone first. Please review the LUS Redbook language, Section 12.F. (On Premise Reserve (OPR) 1 – 18.)

We also have an APFA LUS Reserve Representative, Sara Corrigan, to assist with reserve related issues and questions. She can be reached at lusreserve@apfa.org or 856-236-9233.

APFA CONTACT INFORMATION

Kim Kaswinkel
APFA PHL Base President
prphl@apfa.org

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077

 

Headquarters
M-F: 9:00AM - 5:00PM (CST)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CST)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CST)
Sat-Sun: 9:00AM - 5:00PM (CST)

APFA Events

Currently, no scheduled events...