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12.29.17 – (LAA/LUS) – Event Reporting/MU List Reminder/Holiday Weekend Live Chat Hours/Uniform Reaction Report Count

APFA Hotline


  • Event Reporting – LAA/LUS
  • Make-up List Reminder – LAA
  • Holiday Weekend Live Chat Hours – LAA/LUS
  • Uniform Reaction Report Count – LAA/LUS


Event Reporting – LAA/LUS

The Corporate Event Reporting System (CERS) is the official reporting system for the Company. One report is created for each event that has occurred involving American Airlines personnel, property or passengers.

When reporting issues via the CERS report, please remember to send a copy of the free text portion to APFA as well. Facebook is a great place to vent, but APFA needs direct documentation when getting issues addressed with the Company. If the report is in regard to an aircraft or flight, please include the flight number, date, city pair and tail number so proper follow up can take place.

If you have a safety concern or have inadvertently violated an FAR, please consider filing a Cabin ASAP as an additional resource for documentation.

Noelle Weiler
APFA National Safety & Security Chair

Make-up List Reminder – LAA

APFA has received numerous calls from LAA Reserve Flight Attendants who have expressed frustration over not getting their next day reserve assignments awarded within the call-in window.

A contributing factor is exceptionally high MU lists at many bases, which crew scheduling must complete prior to assigning reserves.

As a courtesy to your colleagues, please remember to remove yourself from the MU list if you have no intention to fly or are not protecting yourself under IPP procedures.

Renee Mayer
APFA National Scheduling Chair

Holiday Weekend Live Chat Hours – LAA/LUS

APFA Headquarters will be closed Monday, January 1, 2018. Live Chat will be available from 0900 – 2300 CT December 30th – January 1st. APFA wishes everyone a happy and safe new year!

Uniform Reaction Report Count – LAA/LUS

To date, there have been 4,326  Flight Attendants who have filed uniform reaction reports. Please continue to utilize the Uniform Reaction Report Form on the APFA website if you experience a suspected reaction to your uniform.

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APFA Phone Reps
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After-Hours Live Chat
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APFA Events

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27