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1.19.19 – PBS Mis-Award Process

Saturday, January 19, 2019


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PBS Mis-Award Process

Once a Flight Attendant receives their PBS award and has questions concerning the award, or believes she/he has been mis-awarded, the Flight Attendant should do the following:

  1. The Flight Attendant should contact the FABRC at 888-376-5375 no later than the 24th of each month at Noon (DFW Time) for a review and evaluation of the award.
  2. The FABRC Representative will advise the Flight Attendant if there has been a potential mis-award or not. If there has been a potential mis-award, it will be referred to the PBS Admin Team and sent to Advanced Optimization Systems, Inc. (AOS) for validation.
  3. If the award has been referred to the PBS Admin Team or AOS, a FABRC member will call and advise the Flight Attendant of the results and if a mis-award has occurred will provide the Flight Attendant with a detailed description of how they need to proceed regarding pay protection(s).
  4. If the Flight Attendant has been advised they do not have a mis-award and would like to challenge the information, they would then contact the JSIC at [email protected] for review.
  5. The JSIC will further review the results to determine if a mis-award has occurred.
In Unity,
APFA JSIC
[email protected]Alin Boswell
Julie Hedrick
Linda Haertling
Vicki Balistreri

APFA Headquarters
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Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

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Phone: (817) 540-0108

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Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Virtual Quarterly Membership Meeting – July 11

July 11 @ 11:00 am - 12:30 pm

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Virtual Quarterly Membership Meeting – July 11

July 11 @ 11:00 am - 12:30 pm

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Virtual Quarterly Membership Meeting – July 11

July 11 @ 11:00 am - 12:30 pm
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