5.14.25 – APFA ORD Base Brief – Returning to Pre-Covid Onboard Service

Wednesday, May 14, 2025

Hey Chicago,

We have rightfully heard a lot of frustration about the company reinstating the second beverage service on domestic flights (1,500+ miles) and updating the service flow on IPD flights. This came out of the blue without warning or changes to our staffing.

The company cited fewer services to justify a staffing reduction at the staffing arbitration. Now they are bringing the services back without adjusting staffing.

It is essential that the company hears directly from you about how this impacts our workload and the ability to deliver the service our customers deserve. Reach out to the following people within the company with your feedback and encourage them to review our staffing. Do the right thing, our customers deserve it.

The Inflight leadership responsible for these decisions includes:

• Heather Garboden, Senior Vice President, Chief Customer Officer: [email protected]
• Bobbi Wells, Vice President, Inflight: [email protected]
• Timothy McMahan, Managing Director, Inflight Dining and Service: [email protected]

Let the company know how this change impacts Flight Attendants on the line without improving our staffing. The more they hear from you, the better.

In Solidarity,

Justin Patterson
APFA ORD Base President
ORD Base Number: (773) 645-0809
Cell: (509) 720-0067
[email protected]

Dray Howard
APFA ORD Base Vice President
ORD Base Number: (773) 645-0809
Cell: (630) 215-8410
[email protected]