9.29.25 – APFA DFW Base Brief – Our Duty to Inform. Safety First.

Our Duty to Inform. Safety First.

Monday, September 29, 2025

Flight Attendants should never be discouraged from performing required safety duties. There is a fine line between informing and enforcing—and our role is to inform passengers of safety rules. If a passenger refuses to comply, that responsibility does not fall back on you.

Right now, too many Flight Attendants may feel hesitant to carry out their safety duties because of the risk of receiving complaint letters.

When Flight Attendants are called in or punished for doing their jobs, it creates both a morale problem and a safety risk. We cannot allow fear of complaints to silence safety instructions.

The best path forward is to continue doing your job, while protecting yourself through documentation:

• Continue to inform passengers of all safety rules.
• Safety-related events should be reported through CERS.
• Safety-related concerns may also be voluntarily filed through Cabin ASAP.
• Protect yourself with accurate, timely reporting.
• If you are unsure, email your CPM or Senior Crew Manager for guidance—and save their reply as documentation. This protects you and shows you followed procedure.

Now, we need your voices to be heard. Write to your Senior Crew Manager. If you don’t know who your manager is, log in to your Crew Portal, tap the face icon on the top right, and you’ll see your Attendance Manager, Senior Crew Manager, and Performance Manager listed.

Send them an email. Follow up. Share exactly what you are experiencing on the line. The only way change will happen is if management hears directly from us—and they hear it in numbers.

It is important for management to understand how the current system is undermining both morale and safety.

In Unity,

Robin Reitz 
APFA DFW President

Luis Vasquez 
APFA DFW Vice President

Your DFW Team
Fierce advocates for over 7,300 DFW Flight Attendants