10.12.25 – APFA LGA Base Brief – NOR’EASTER IMPACTING NYC SUNDAY-MONDAY

Sunday, October 12, 2025

New York LGA Base Brief
NOR’EASTER IMPACTING NYC SUNDAY-MONDAY

To All New York Flight Attendants,

A Nor’easter is forecasted to impact the New York area today and Monday, bringing heavy rain, wind, and potential travel disruptions. Please take a few minutes to review the following reminders:

COMMUTERS: CBA 37. I.

If you are commuting by air or ground:

• Review the Commuter Policy  (CBA 37.I) in the JCBA and know how to properly submit a Commuter Exemption through Direct Connect for any missed trips.
• If you travel using an interline agreement with other airlines that allows you to be listed at the gate by showing your company ID, please note these listings often do not generate a verifiable standby list with your name on it. Keep any boarding pass, ticket, or standby listing that shows your name, priority, or seat assignment for documentation.

ATTENDANCE AND PERFORMANCE

Local APFA Base Representatives do not handle attendance or performance matters. If your issue involves attendance, or performance, please contact your CPM or CM first.

Your local base council will remain available to assist if:

• Your Commuter Exemption or Direct Connect is denied & you are disputing it.
• You disagree with a CPM/CM decision and wish to discuss next steps.

Send all concerns and documentation to [email protected].
You may call/text the LGA Member Hotline: (800) 695-4265.

SAFETY FIRST

If you’re driving to the airport, check road and bridge conditions before leaving home. Should weather worsen en route, make your safety the top priority. If possible, contact Crew Scheduling or the Manager on Duty (MOD) to advise them if you’re delayed or unable to make your trip.

YOU MAY ACCESS ON-DUTY LEGALITY DOCS USING THIS QR CODE:

(Or Access the document here)

Management shares the responsibility to ensure all team members receive the necessary support and oversight while on duty—especially during severe or disruptive weather events.

Below is an excerpt from a recent CCI communication, which includes New York management contact information for on-duty support.

If you experience any issues or concerns, please email [email protected] with the details so that we can promptly address them in coordination with management.

• Crew Service Center (CSC): Your one-stop shop for immediate assistance Monday through Sunday. CSC team members can help you with most requests or direct you to the appropriate leader.

LGA Crew Service Center

• Hours: Daily, 0600-1900 ET
• Phone: 718-476-4320

JFK Crew Service Center

• Hours: Daily, 0600-2000 ET
• Phone: 718-487-7882

• Inflight Operations Support (IOS): Located at the IOC, this team is available to assist with your urgent operational needs 24/7 when base Crew Service Centers are unavailable or if you are outside of any base.
•  Hours: 24/7
• Phone: 682-315-7070

Inflight Operations leader contact information 

• Senior crew manager: Access your senior crew manager’s contact information on Crew Portal by clicking on your name when you log in.
• Crew attendance managers (CAMs) and crew performance managers (CPMs): Access the contact information for your dedicated CAM and CPM by clicking on your name when you log onto Crew Portal. You can also email the team inboxes below for support.
  • Hours: Monday-Friday
    • CAM hours: 0830-1700 ET
    • CPM hours: 0700-1730 ET
  • CAM email: [email protected]
  • CPM email:  [email protected]
• Base Manager, Inflight — LGA: Pierre Lacoste
  • Email: [email protected]
  • Phone: 817-896-7460
• Manager, Inflight Operations — JFK: Jason Coye
  • Email: [email protected]
  • Phone: 718-487-7808

PLEASE STAY ALERT, PLAN AHEAD AND ALWAYS PRIORITIZE YOUR SAFETY.

In Solidarity,

Christian M. Santana
Base President
[email protected]

Megan Blanchard
Vice President
[email protected]

LGA Active Base Council
[email protected]