Professional Standards


"We cannot solve our problems with the same thinking we used when we created them." - Albert Einstein

What is Professional Standards?

The APFA Professional Standards is a voluntary, confidential service offering members the opportunity to resolve conflicts or concerns with co-workers without management involvement.  It is the lowest level of informal intervention possible.

Our goals are to:

— Support and enhance the standing of the Flight Attendant profession
— Promote professionalism and restore professional conduct
— Ensure a safe working environment
— Provide the opportunity to disclose and effectively resolve problems   in a voluntarily confidential, though not anonymous, manner
— Develop and enhance conflict resolution skills among members through a facilitative conflict resolution process

Who we are & what we do:

The Professional Standards representative(s) at each base:
— Gather information
— Remains objective
— Acts as a neutral facilitator to understand the Flight Attendant's goals and/or intentions
— Collaborates in developing an action plan to address the interests of all parties

APFA encourages the use of Professional Standards rather than engaging the formal involvement of the Company.  By utilizing Professional Standards, it offers the involved parties confidentiality and the ability to maintain control over the outcome of a conflict.

Types of concerns handled:

— Personality and Communication Differences
— Conflicting Work / Personal Habits
— Unprofessional or Unethical Workplace Behavior

Types of concerns not handled:

— Issues Actively Being Addressed By The Company Or Federal Regulations
— Training Or Skills Deficiencies
— Contractual Issues
— APFA Internal Political Matters

The APFA Professional Standards encourages our members to act with integrity, treat others with honesty and respect and take responsibility for their own ethical behavior. By promoting this standard of conduct, we ensure fair treatment for all our members in the workplace.

Base Professional Standards Contacts

View the list of APFA Base Professional Standards Reps

Jillian Bocenda, APFA National Professional Standards Rep:  (847) 828-1431  |

Beth Flannery, APFA EAP: (312) 863-9528  |



For other information and resources, please visit the APFA EAP RESOURCE CENTER

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CST)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CST)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CST)
Sat-Sun: 9:00AM - 5:00PM (CST)

APFA Events

Currently, no scheduled events...