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Access policy documents, forms, and instruction videos for enrolling, direct deposit, and additional resources here:

Aflac Contact Information

Email Aflac Questions to:

Aflac Group Customer Service & Call Center: 1-800-433-3036 *
* WHEN CALLING Aflac please identify yourself as a policy holder with the Association of Professional Flight Attendants. You will then be directed to the department within Aflac that works exclusively for members of the Association of Professional Flight Attendants. This will ensure that your call is routed to correct Aflac representative who can assist you with your Aflac needs

Aflac Group Website:

Aflac Claims Email:

Payroll Deduction Help, Setup, Documents, & FAQ

Need to file an Aflac Claim?

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CT)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CT)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Virtual Retirement Town Hall

July 19 @ 10:00 am - 12:00 pm

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27