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11.29.17 – (LAA/LUS) – Sedgwick IOD/Injury Concierge Program


Effective Friday, December 1, 2017, American Airlines Workers’ Compensation administrator, Sedgwick, will be rolling out an IOD/injury concierge program. California will be the launch state. It will be an added service that is intended to reach out to injured employees within the first few hours of their injury being reported. Their goal is to accomplish this within the first 4-6 hours of the report.

The service will provide the injured employee with helpful contacts, explain the overall IOD process, and answer any questions the employee may have regarding their IOD. Sedgwick also intends to offer follow up calls after 2 weeks to employees who remain out on IOD. The hours will be Monday-Friday 0730 – 1600 PST.

The APFA IOD Department has representatives that can also answer your questions regarding workers’ compensation: 817.540.0108

LUS Flight Attendants may reach the IOD rep at extension 8304.
LAA Flight Attendants may reach the IOD rep at extension 8303.

Bellia Peckson
APFA National IOD Chair
817.540.0108 Ext 8293
IOD Department Contact Form

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CT)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CT)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27