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1.3.19 – BCBS TX – Sutter Health and IOD Clarification

APFA Special Hotline

Thursday, January 3, 2019

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BCBS TX and Sutter Health 

On December 26, 2018, APFA Health was noticed that BCBS TX was in contract negotiations with Sutter Health System, a large hospital system in northern California. Their agreement was set to expire 1/1/19.

While we had expected Sutter Health and BCBS TX to conclude their negotiations with a new contract, it appears they were unable to come to an agreement and have terminated their long-standing relationship.

AA Benefits has assured APFA Health that claims will continue to process at the in-network level for dates of services through June 30, 2019. This will give the 316 impacted members ample time to find new providers in-network. We remain hopeful that BCBS TX and Sutter Health will continue their discussion and come to an agreement.

If you need assistance with finding a new provider, please contact Accolade.

Call your health assistant directly at 833-346-3929 (833-FIND-WAY). Speak with your health assistant or leave a message. If you can’t reach your health assistant, you can talk to another.

Access the Accolade member portal using your American ID to send secure messages to your health assistant.

Download the free Accolade mobile app from the Apple App Store or Google Play to send secure messages or call your health assistant for assistance.

Michael Tipton, APFA National Health Chair,

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


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