9.09.19 – Aflac Update and Open Enrollment

APFA Special Hotline

Monday, September 9, 2019

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To enroll and for more information, call the Benefit Hot Line at
877-453-2385 from September 9 – 25, 2019 M-F between 8AM – 8PM CST.


We are aware that many of you received a letter from Aflac announcing a discontinuation of coverage if payment was not received by September 20th, 2019. We have been working with Payroll to mitigate issues and have found that Flight Attendant entry error was the cause in the strong majority of the cases. Either the SAVINGS box was entered instead of CHECKING or a “-“ DASH was put in the middle of the account number. Some were missing the correct numbers in the account entry, etc. The most important thing to remember is NEVER SELECT AS LEFTOVER because that will send your entire paycheck to Aflac. When looking at the final screen, please make sure there is a dollar amount in the appropriate field. We want to do our best to assist you with this process. If you are finding that you still need help, we now have a dedicated EMAIL ADDRESS and PHONE EXTENSION to assist you.  You can direct email any and all issues, feedback and concerns to Aflac@apfa.org or call the Union and ask for Ext. 8305. Please know that there is a good chance you received the cancellation letter, because at the time payroll had not run and your payment had not yet been received in their system. If you have had your payroll deduction coming out of your paycheck, YOU ARE FINE. If it has been returned to you or has not come out at all, you may need to follow-up with us. We have a form that is for our members who want to self pay using their bank account or a credit/debit card. You can find that form on the new Aflac pages of our website.



The annual open enrollment for Aflac is September of every calendar year. From Monday, September 9th through Wednesday, September 25th, 2019, you will be able to use all of the Open Enrollment features that have been made available including the online self-service portal, the appointment scheduler, and the customer service number Mondays through Fridays 8 am-8 pm Central Time through the duration of open enrollment only. If you are a resident of New York State Certain Restrictions Apply (NY STATE RESIDENTS CAN ONLY APPLY THROUGH THE SELF SERVICE ONLINE PORTAL). This year DENTAL COVERAGE is being offered. If you want to modify or change what you presently have (increase or decrease), you can do so with the schedulers or customer service center. The plans are effective November 1, 2019 and any changes you make will be as well.


If you missed the first sign up opportunity and are looking to enroll, you will be given the same offer that was made previously to our workgroup. There will be no health questions or pre-existing exclusions for the parameters provided FOR THIS OPEN ENROLLMENT ONLY. It is a ONE SHOT DEAL. Next September’s enrollment period will not provide that offer. If you are out on an IOD or Leave of Absence, you will not be eligible to enroll until your return to work. Within 30 days, you have the option of enrolling with the same provisions as was offered to the work group at the time of your absence. If you are a New Hire/New Member, you have the same 30 days to enroll.


Recognizing that some members of our workgroup were having difficulty navigating through the process and having clear access to information, we have re-vamped the AFLAC PAGES under the Health Department on the APFA.org website. You will now see all of the information using BUTTONS, DIRECT LINKS, QR codes, and HOW TO VIDEOS to assist you. In addition, many of the forms can be accessed online to assist you with your claims, private payments during work absence, enrollment, split direct deposit through payroll, and other forms. Please refer to the FAQ section as we have made it more comprehensive and also easier to navigate.


If you wish to self-pay, there is an authorization form you will need to complete. We have worked with Aflac to have our own form and that is now available from the Aflac pages on our website or by request at aflac@apfa.org


If you wish to cancel your policies, you will need to request a cancellation form from Aflac so they can remove your coverage and then you need to go into JetNet and delete your direct deposit record.


Whenever calling Aflac ask for the GROUP DEPARTMENT for the Association of Professional Flight Attendants (APFA) as soon as you are connected through the general customer service line. Everyone should have received a CERTIFICATE NUMBER for whatever you signed up for. If you have forgotten what you signed up for, you can use the Enrollment Portal and enter as a returning user to see your specific elections. On the front page of the portal, scroll down, ALL OF THE POLICY BROCHURES are there as PDF’s. To make it easier for those who may want more details of the actual policies, we have made the PDF’s of all of the master policies available from the AFLAC PAGES, however you must be logged into the apfa.org website to view and/or download.

The AFLAC APP does not accommodate Group Policies and only works for individual policies.

Thank you for your patience. Aflac is doing their best to ensure that the needs of our members are being met.

If you have any questions, take a tour of the new Aflac pages or email Aflac@apfa.org


1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


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