Monday, July 5, 2021
Passenger Misconduct Events
As we are all aware, passenger misconduct events—and their severity—are at an all-time high. While there have been some positive strides towards holding unruly passengers accountable for their actions, we will continue to push for stricter policies, heftier punishments, and a faster response to these situations. In the meantime, here is what you need to know to protect yourself and your crew and assist in ensuring non-compliant passengers are held accountable.
If you are physically assaulted by a passenger, either inflight or on the ground, contact the Captain or a Gate Agent immediately and request that Corporate Security and law enforcement meet the aircraft. If local law enforcement is unsure of whether it is within their jurisdiction, instruct them to immediately contact the local FBI office. Contact Daily Ops at 682-315-7070 as soon as you are able to notify them of the situation. JCBA Section 34.H. protects Flight Attendants in the event of a physical assault by a passenger(s) under the scope of a serious incident.
As with any noncompliance/misconduct event, please ensure that the entire crew submits a CERS report within 24 hours of the event. This will allow Corporate Security to launch an investigation quickly and, if applicable, prohibit the passenger from traveling on American in the future. If you feel as if the misconduct resulted in the inability to perform your safety-related duties as a Flight Attendant, please submit a Cabin ASAP report as quickly as possible as a means of documentation. Both CERS reports and Cabin ASAP reports can be submitted either via the tablet or on Jetnet > Flight Service > Safety & Security.
APFA Safety & Security Interim Chair
APFA EAP Representative