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12.18.22 – PBS Mis-Award Deadline Extended Due to IT Glitch

Sunday, December 18, 2022

PBS Mis-Award Deadline Extended Due to IT Glitch

For the second month in a row, the PBS user interface (UI) failed at the exact moment Flight Attendants’ awards were out. Many of you could not access your January PBS award for up to two hours after they were posted. Bids are contractually required to be viewable on the 18th of the month at Noon (CT).

We know it is incredibly frustrating for you to be unable to depend on the scheduling systems the company has contractually committed to providing. We have seen far too many of these IT issues of late. APFA will continue to demand answers from the company. We have requested meetings this week to press management for a full accounting.

As a result of today’s glitch in the PBS user interface, APFA has asked, and the company has agreed to extend the PBS Misaward deadline by two hours, which is the amount of time many of you were unable to gain access to the system.

For the January award, you will have until 1400 (CT) on December 24, 2022, to challenge your PBS Award. Earlier today, we communicated how to challenge your award in the PBS Award Summary and Mis-award Process Hotline. You must open a ticket on the Support Tab on Crew Portal. Please refer to APFA’s PBS Mis-Award Process for more detailed instructions on filing a mis-award claim.

It is important to note that the PBS user interface (how you input and view your bids) is separate from the processor that runs and awards your schedule. We do not see evidence that today’s glitch affected the quality or accuracy of your award.


Systemwide Picketing
Tuesday, January 24th, 202311:00 am – 1:00 pm (local time)


APFA Contract & Scheduling Desk

Call or text 817-540-0108
Monday – Friday, 0700 – 1900 (CT)

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Weekends and Holidays: 0900 – 1700 (CT)
(Link may be found on homepage of APFA.org)

In Solidarity,

Jeff Petersen
APFA National Contract Chair

Marti McMillan
APFA National Scheduling Chair

[email protected]

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

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APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

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