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1.01.23 – The ROTA Glitch That Stole New Year’s Eve

Sunday, January 1, 2023

The ROTA Glitch That Stole New Year’s Eve

Company IT glitches continue. Yesterday, it was immediately clear that the Reserve Open Time Assignment (ROTA) award for January 1, 2023, was flawed. APFA Representatives began receiving phone calls from Flight Attendants concerned with seniority violations. A quick look at the awards indicated the system did not read the bids of many Flight Attendants.

APFA immediately engaged with the Director of Crew Scheduling and other members of upper management. While we still don’t know what caused the issue, IT has been investigating to determine the root cause.

All ROTA runs had errors at all bases. In many cases more senior Flight Attendants were awarded RAPs when they should have been awarded trips. Junior Flight Attendants were awarded trips that should have been awarded to more senior Flight Attendants. In short, it was a disaster.

Adding to the frustration with this mis-award is the fact that January 1 is a contractually designated holiday day, and any flying that touches the day is eligible for the 100% holiday pay incentive.

The company has committed to thoroughly reviewing and analyzing the award and will pay protect any Flight Attendant who was mis-awarded. This pay protection will include any applicable holiday pay.

The company will be in contact with any reserve who was misawarded and has stated it is not necessary to file a DirectConnect. However, we encourage anyone who believes they were misawarded in the ROTA run for January 1, 2023, to immediately file a DirectConnect. Please include a screenshot of your ROTA ballot. Pay Discrepancy Procedures

Testing conducted throughout the night and today indicates that this glitch will not affect the ROTA run for January 2.

APFA will meet with the company in the coming week to discuss this latest glitch. We will continue to convey to management that the inability to maintain the various systems erodes what confidence Flight Attendants have in our scheduling systems. You should be able to depend on the scheduling systems to produce reliable awards. These failures are unacceptable.


Systemwide Picketing
Tuesday, January 24th, 202311:00 am – 1:00 pm (local time)


APFA Contract & Scheduling Desk
Call 817-540-0108
Monday – Friday, 0700 – 1900 (CT)

APFA Live Messaging
Monday – Friday: 1500 – 2300 (CT)
Weekends and Holidays: 0900 – 1700 (CT)
(Link may be found on homepage of APFA.org)

In Solidarity,

Jeff Petersen
APFA National Contract Chair
[email protected]

Marti McMillan
APFA National Scheduling Chair
[email protected]

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

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