American Airlines Management:
“A New Approach is Needed”
Thursday, June 22, 2023
Jeannette, a 34-year flight attendant with American Airlines, believes that a one size fits all approach doesn’t always work when real, human people are involved.
She was going through physical therapy to rehabilitate an ankle injury she received on a layover. Then, she found out she had cancer. Jeannette persisted with her therapy, even while undergoing treatment for her cancer diagnosis. She was determined to get healthy and get back to her job.
Meanwhile, Jeannette made sure she followed the rules to the letter: She filled out the required forms and received medical leave. She had a clean record and plenty of time in her sick bank. The furthest thing from her mind was getting demerit points for calling in sick on an approved leave.
“I was still reprimanded, even though I had done everything she was supposed to do – I still got in trouble,” Jeannette said.
Everyone’s story is different, Jeannette emphasized, and while Flight Attendants receive punishment for using the sick time they earned – whether it’s for a cold or cancer – Jeannette believes a new approach from management is needed, one that respects Flight Attendants for the human beings and dedicated professionals they are.
“It feels like you’re only as good as your last on-time departure,” she said.
When will respect from management return? When will the culture of respect between management and Flight Attendants return to American Airlines?
The rigid and inhumane attendance flight service management program at American Airlines makes Flight Attendants feel like nobody has their back when they are injured or sick. That’s no way to work.
No way to work.
American Airlines, do better.
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