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4.04.24 – Issues with mobileCCI

Issues with mobileCCI

Thursday, April 4, 2024

This morning the company sent out a CCI message letting Flight Attendants know that there are currently issues accessing mobileCCI.

How do I sign in for my trip if mobileCCI is not working for me?

The company has activated “CCI lite”, a temporary alternative web address for accessing CCI. You may use the link the company has provided in the banner of Crew Portal or enter the following web address in your browser:  https://ccilite.aa.com.

While this is activated, you may use CCI lite to sign in for a sequence or standby shift. You must allow location services when prompted. 

As an additional resource, you have the ability to sign in for a sequence or standby shift on company computers located in crew rooms across the system. The below instructions for signing in for a trip in DECS are from the FOS Guide on the Flight Service website:

click on each image below to enlarge


Many Flight Attendants have relied on mobileCCI for so long that you may have not been trained or have forgotten how to sign in by manually keying in these entries.

If you do not have a DECS password or have forgotten yours, please reach out to the company IT Help Desk to request a password reset. AA IT contact number: (866) 523-5333.

As an additional reminder, use Crew Portal to electronically acknowledge your ROTA or ROTD assignments. 

Ultimately, the frequent IT debacles Flight Attendants have endured are unacceptable. By providing these instructions, we are neither excusing nor condoning these company failures. We simply want you to be prepared and have this information readily accessible in the event you are impacted by this current or other company IT issues. Please consider taking a screenshot of this document and saving it for easy access.

If you ever experience an issue signing in for a trip and are not able to get to a company computer in a crew room, or if you have an issue acknowledging a Reserve assignment, contact Crew Scheduling immediately for assistance.

In Solidarity,

Jeff Petersen
APFA National Contract Chair
[email protected]

Marti McMillan
APFA National Scheduling Chair
[email protected]

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040

M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108

Call APFA

Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108

Chat APFA

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

Currently, no scheduled events...

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