1.27.26 – APFA MIA Base Brief – Winter Storm Fern Update

Winter Storm Fern Update

Tuesday, January 27, 2026

Hi,

I wish I was writing this message to you all to say that we have pushed through the worst of the storm and we are recovering. However, I write today, during the worst meltdown I have witnessed at this Company. Flight Attendants sleeping in airports, on airplanes, being given bills for hotel room, or worse, threatened with eviction due to non-payment and the list goes on. Hold times that exceed duty days in many instances with no end in sight. This is not a failure of one department or one person; this is a failure of the entire system. If those in charge cannot make the changes necessary to make the system work, then we need a change of those in charge.

MIA reps and APFA Contract/Scheduling have been working around the clock to try and resolve as many items as we can, but to make matters worse, the Company stopped answering the phone lines that we have to Scheduling, Tracking, and the Hotel/Limo desk. While we have been cut off from the fastest form of communication, we are still reaching out attempting to get resolutions for you in a timely manner. As you can guess, we have a large call/text volume of Flight Attendants who just need help. Right now, the best way to get quick communication is via text at 954-890-2732.

A few reminders:

Please make sure that you understand what your role and responsibilities are during IROPS by reviewing this hotline.

Tuesday, January 27th, 2026, and Wednesday, January 28, 2026, are CBA incentive days with 100% premium. You can find more information here.

If you have any situations (e.g. hotel issues, questionable rescheduling, TM’s or LR’s due to lack of communication, etc.), please fill out the IROPS form. This information will allow for easier tracking and follow up with the Company after the system has recovered.

If you have experienced a delay in being assigned a hotel after a disruption, every individual F/A needs to file a Direct Connect requesting the Hotel Delay Incentive pay. This is not something that can be filed for a whole crew. 

Once this debacle has ended and the system has recovered, APFA will be engaging in serious discussions with the company to resolve the numerous illegal reschedules, loss of pay, TM’s, LR’s, delays with communication, and hotel assignments, I ask for your patience as the list will be long and it will take some time to sort this out. If necessary, we will reach out to individuals that will need to file a Notice of Dispute so that we can obtain the documentation and your authorization.

We will also be having discussions to determine the point of failure and get the company’s plan for making sure this doesn’t occur again. Their job is to make sure that we are taken care of while we are working. These consistent failures have proven that we are just another number or cog in the wheel. The release of the 2025 4th Quarter numbers and profit-sharing info proves how little the Company values its frontline employees. Our CEO today on the earnings call said, “we are the best in the business at this”, when referring to dealing with IROPS.

I do not think that the frontline Workers feel the same way.

The APFA MIA team, Alba, and I want to say thank you. Thank you for your patience with us. Thank you for showing up even when you know that the system is in a meltdown. Thank you for your commitment to helping move our customers even when faced with uncertainty. And thank you for what you will continue to do tomorrow.

In Solidarity,

Nick, Alba, and the MIA APFA Team