Getting to Know Your APFA EAP Department
The APFA Employee Assistance Program (EAP) was created to support Flight Attendants who are experiencing difficulties of a personal or work-related nature. We help Flight Attendants identify and resolve personal concerns related to health, family, alcohol, drugs, emotional stress, or other issues that may affect job performance. We help with issues such as:
- Alcohol and drug misuse
- Anxiety, stress, and depression
- Grief and loss issues
- Coping with life changes
- Trauma and critical incidents (working in tandem with CIRT; Critical Incident Response Team)
- Interpersonal relationships
Many Flight Attendants are reluctant to disclose private information about their personal problems for fear of retaliation from Flight Service. They worry that participation in an EAP program could endanger their job or that any information shared would be embarrassing and humiliating.
Please know that confidentiality is one of the most important aspects of EAP. Confidentiality must be maintained at all levels on behalf of the employee. This means information about the employee cannot be revealed in conversations with co-workers, managers, or supervisors. Also, the confidentiality of alcohol and drug abuse records maintained by EAP is protected under federal regulations.
We also work with Optum EAP Managers at each base. The Optum Employee Assistance Program provides a free consultation, information, and referral service for all American Airlines employees and members of their household. They offer 24-hour telephonic assistance and counseling. Telephonic counseling is free, and employees have the option to meet with a counselor for up to four in-person counseling sessions free of charge. Simply call 800-363-7190.
For more information about onsite EAP managers at airport hubs, you can obtain details or request assistance by contacting your EAP manager at 800-555-8810 (press the option that corresponds to your station or nearest location.)
Feel free to contact your APFA EAP Department at (817) 540-0108 Ext. 8701
Susie Wallace – firstname.lastname@example.org
Heidi Sakacs – email@example.com
Joe Stanko – firstname.lastname@example.org
Bill Ibarra – email@example.com
Sharon Dunn – firstname.lastname@example.org
National Professional Standards Rep:
Jillian Bocenda – email@example.com
APFA National EAP Specialist
For issues with logging into your account please contact the Membership Department during regular business hours at (817) 540-0108 ext. 8153.
For important or time-sensitive issues regarding contract, scheduling, health, IOD, or other department-related questions please visit the department contact information page to contact the department you need. For immediate assistance please call APFA headquarters at (817) 540-0108
Visit the Contact Us page for general questions or media inquiries.