Account  |  Log In

10.07.20 – Professional Standards: A Valuable Resource

Wednesday, October 7, 2020

Professional Standards: A Valuable Resource

APFA Professional Standards is a voluntary, confidential service offered to Flight Attendants. The goal of Professional Standards is to resolve conflicts and concerns with fellow employees without involving Management, and to prevent escalation to disciplinary action from Management.

Your Professional Standards Representatives are fellow Flight Attendants trained to mediate and facilitate resolution at the lowest level of intervention. The integrity of this program is reliant on confidentiality. We provide a collaborative approach to resolving issues in the workplace. We urge you to utilize the resources that we provide. No issue is too trivial.

One of the most recent issues in today’s environment is mask compliance. The Company’s mask mandate has been the subject of many calls. We, along with the Allied Pilots Association (APA), take this very seriously, and will address each call with the utmost concern. As Union members, we want to protect all jobs. Professional Standards should be your first contact in conflict resolution.

Contact information for your specific base Professional Standards Representatives may be found on > Departments > Professional Standards > View the list of APFA Base Professional Standards Reps.

In Solidarity,

Jillian Bocenda
APFA National Professional Standards Representative
(847) 828-1431

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CT)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CT)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

APFA Virtual Retirement Town Hall

May 26 @ 11:00 am - 1:00 pm

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27