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12.30.21 – 2022 EAP Contact Information Update

Thursday, December 30, 2021

2022 EAP Contact Information Update

We continue to experience challenging times. The Employee Assistance Program (EAP) is here for you. Mental health concerns can adversely impact your quality of work and home life. Please reach out to us with any concerns. All correspondence is confidential.

Some of the most common reasons Flight Attendants call us include:

  • Depression
  • Anxiety
  • Stress/Coping
  • Divorce
  • Substance Use
  • Trauma
  • Emotional Distress
  • Medical Clearance
  • Assistance Finding a Counselor


Call the EAP department at 817 540-0108, ext 8701, or email

After Hours Call Center Update

If you are trying to reach us after hours, we have a 24/7 call center available to take your calls.

Optum is our vendor through December 31, 2021. Optum may be reached at 800 363-7190.

Beginning January 1, 2022, our new vendor will be CVS Health/Aetna. They may be reached at 833-721-2322.

Our vendor has licensed clinicians answering all calls. They will give referrals along with the code for your four free sessions with a counselor.

Flight Attendant Drug and Alcohol Program (FADAP)

FADAP works in tandem with the APFA Employee Assistance Program as it does with 24 other airlines. FADAP provides no cost 24/7 phone coverage, trainings, materials, best practice updates and aviation industry networking opportunities to support the APFA EAP in providing assistance to Flight Attendants and family members struggling with a substance use disorder.

Visit the FADAP website to learn more about services offered, recovery resources, and substance abuse information and education, or call 855-333-2327.

In Solidarity,

Sharon Dunn
APFA National EAP Representative

1004 West Euless Boulevard
Euless, Texas 76040

Phone: (817) 540-0108
Fax: (817) 540-2077


M-F: 9:00AM - 5:00PM (CT)

APFA Phone Reps
M-F: 7:00AM - 7:00PM (CT)

After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)

APFA Events

2Q22 EC Meeting

July 28 @ 9:00 am - 2:00 pm

2022 Fall BOD Meeting

October 25 - October 27