Tuesday, February 15, 2022
If you sustain an injury due to turbulence, notify the Captain immediately that you have been injured and request that the turbulence be documented. If medical treatment is necessary, it is imperative to let the Captain know. IOD’s may be filed 24/7 by calling (844) 777-8463.
A triage nurse will answer your call. You are NOT required to follow the nurse’s recommendations and are free to seek medical treatment. Advise the nurse if you intend to seek immediate medical care. Not all injuries require immediate medical attention. In a medical emergency, do not wait to speak with a nurse. Go to the nearest emergency room. You must be removed from duty by a doctor to become eligible for workers’ compensation pay benefits once the claim is accepted.
All Flight Attendants should also file a CERS Report. The CERS Report is located on the Flight Service website by clicking on Safety and Security.
For more information about turbulence safety, please refer to the Inflight Manual> Safety and Security> General Safety.
APFA National Injury on Duty Chair