Employee Assistance Program (EAP)
A trained volunteer APFA EAP peer representative from your base is available
7 days a week by calling the confidential phone line:
A trained volunteer APFA EAP peer representative from your base is available 7 days a week by calling the confidential phone line:
About APFA EAP
APFA Employee Assistance Program provides a safe and confidential resource for members of the Association of Professional Flight Attendants. APFA EAP is made up of active American Airlines Flight Attendants trained in EAP peer support services and volunteer their time to help their peer Flight Attendants and their families 24 hours, 7 days a week.
How APFA EAP Can Help You
The APFA Employee Assistance Flight Attendant Peer Program is comprised of three (3) distinct facets: Employee Assistance, Professional Standards; and Critical Incident Response Services.
Contact Information
Cherie Johnson - EAP Specialist
APFA EAP Phone Number
A trained volunteer APFA EAP peer representative from your base is available 7 days a week by calling the confidential phone line: (833) 214-2002
APFA EAP Peer Committee
APFA Employee Assistance Program (EAP) will consist of Flight Attendants volunteering their time to provide support for Flight Attendants and their family members, offering confidential assistance with personal and work-related concerns. Members of the APFA EAP will provide services offering emotional support, referral information, assistance with conflict resolution, and support following a traumatic event, both on and off the job.
Learn More about Being a Representative or Sign Up to Be a Representative
EAP Hotlines
6.01.26 – APFA Secures Improvements to the 2026-2027 CQ Program
Monday, June 1, 2026 APFA Secures Improvements to the 2026-2027 CQ Program American Airlines Inflight management has imposed changes to the 2026-2027 Flight Attendant Continuing Qualification (CQ) program. These changes…
5.10.26 – Happy Mother’s Day 2026
Wishing you a Happy Mother’s Day—wherever you are in the world, and however you are spending your time today. Whether in the air, on a layover, or at home, your care, effort, and presence matter.
5.01.26 – May 2026: Mental Health Awareness Month
Being a Flight Attendant comes with unique demands—irregular schedules, long duty days, time zone changes, and constant transitions. Over time, these challenges can impact both physical and emotional well-being—even for the most experienced crew members.
10.14.25 – Domestic Violence Awareness Month
October is Domestic Violence Awareness Month. Each year, we take this time to bring attention to an issue that affects millions and to remind you that help and hope are always available.
9.09.25 – Remembering and Honoring Those Lost
On this solemn day of remembrance, we pause to honor the lives lost on September 11, 2001. Among them were our own American Airlines Flight Attendants, who served with courage, compassion, and unwavering professionalism in the face of unthinkable tragedy.
9.03.25 – FADAP: National Recovery Month/ 15th Annual FADAP Conference
September is National Recovery Month in the United States. It is a month dedicated to raising awareness about substance use disorders, promoting recovery, and celebrating those who have overcome addiction.
2.17.25 – Endeavor Air/ Delta Connection Flight 4819
Earlier today, Endeavor Air/ Delta Connection Flight 4819 was involved in an incident upon landing in Toronto. There were no fatalities, and the AFA-CWA represented Flight Attendants successfully evacuated all 80 passengers.
2.10.25 – APFA Spring 2025 EAP Peer Committee Representative Recruitment
Do you like helping others? Are you a good listener? The APFA Employee Assistance Program (EAP) is looking for Flight Attendants to join the APFA EAP Peer Committee to provide support and assistance to Flight Attendants at each crew base.
Monday, June 1, 2026 APFA Secures Improvements to the 2026-2027 CQ Program American Airlines Inflight management has imposed changes to the 2026-2027 Flight Attendant Continuing Qualification (CQ) program. These changes significantly narrowed the margin for…
Wishing you a Happy Mother’s Day—wherever you are in the world, and however you are spending your time today. Whether in the air, on a layover, or at home, your care, effort, and presence matter.
Being a Flight Attendant comes with unique demands—irregular schedules, long duty days, time zone changes, and constant transitions. Over time, these challenges can impact both physical and emotional well-being—even for the most experienced crew members.
Employee Assistance Program
APFA's EAP program provides emotional support and assistance to Flight Attendants and their families. APFA Employee Assistance Program can offer Flight Attendant peer support in addition to assessments and referrals. APFA EAP understands that mental health issues can affect anyone at any time, occur in almost every family and workplace, and can adversely impact your quality of work and home life. If you, or someone you know suffers from a mental health concern we can help you find the resources you need.
Your APFA EAP can assist with finding resources for: Anxiety, Finding a Counselor, Coping/Stress, Depression, DOT Testing Concerns, Eating Disorders, Gambling, Grief, Health Concerns, Mental Health, Emotional Distress, Job Loss/Unemployment, Substance Abuse Information, and Trauma
Flight Attendant Drug and Alcohol Program (FADAP)
FADAP is a substance-abuse prevention program, created and promoted for and by the flight attendant profession and funded by the FAA. Throughout FADAP site you will find stigma free information on substance use, abuse and dependence.
Recovery is not a hard landing, it's a journey.
Resources
Additional Community and Professional Services and Resources
Professional Standards
APFA's Professional Standards operates as a self-help aid among flying partners by providing conflict resolution strategies to those in need. Flight Attendants are encouraged to contact the APFA Employee Assistance Program to resolve conflict rather than requesting action from management. For Professional Standards assistance call: 1 (833) 214-2002
Our Goals
- To promote and restore professional conduct
- Ensure a safe work environment
- To develop and utilize sound problem-solving skills
- “Don’t write it up”-call Professional Standards
Critical Incident Response Program
Provides a range of crisis intervention strategies in the aftermath of a critical incident or workplace trauma. As Flight Attendants, we are “First Responders” and your wellbeing is our first priority. A traumatic event in the workplace can provoke distressful emotions, which is a normal reaction to an abnormal event.
The Critical Incident Response Program (CIRP) is available for confidential help 24 hours a day, 7 days a week. We are Flight Attendants assisting Flight Attendants.
For CONFIDENTIAL assistance call: 1 (833) 214-2002
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-Th: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Live Chat Messaging
Fridays: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...